Description :Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?We are looking to hire for the position of On-Road Support Agent. This posting is for both Seasonal Full-Time status for the period of mid-April 2026 - October 2026. Duties range from answering simple questions to arranging for mechanical assistance, trouble shooting and getting our vehicles back on the road or to a nearby repair shop in a timely manner. You will be trained to confidently answer a variety of questions from our clients and provide assistance to ensure they continue enjoying their Canadian Adventure.The hourly rate is between $20 and $23 depending on work background and experience.WHY JOIN OUR TEAMWe offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:
Competitive Wages
An incredible work environment
RV Rental Discounts for staff
An Employee Assistance Program at no cost to an employee
Company Matching World Vision Child sponsorship program.
The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).The purpose of the On Road Support Agent role is to provide roadside assistance to our clients.Job Duties:
Technical troubleshooting for rental RVs
Arranging on-road repairs for customers (by phone and email)
Assist in vehicle exchange procedures in case of breakdowns
Record keeping for all on-road repairs, maintenance and customer correspondence
Performs other duties as required.
Requirements:
Have secondary education and or related experience
Have customer service experience
Be able to read, write and speak English
French, German or Dutch language is considered an asset but not required
Possess excellent communication skills
RV industry experience and knowledge an asset but not required
General technical knowledge an asset
Be able to work well under pressure
Have problem solving skills
Be efficient
Have basic computer skills
Be able to work on weekends (Saturday & Sunday)
Work schedules are based on the OnRoad team’s operational schedule
Seasonal part-time or full-time possibilities
Western Canada based preferred
Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.We thank all candidates for applying; however, only those selected for an interview will be contacted.#INDHP
