Service Advisor / Service Writer

• Attractive Compensation: $23-26/ hour ( D.O.E.)
• Work-Life Balance: Generous accrued vacation time and personal time / sick time
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
• Growth opportunities

• Provide exceptional customer service by assisting customers in person, on the phone and via email
• Schedule units into reservations
• Check in units upon arrival and complete customer interview with Express Write Up
• Obtain mileage, serial number, and license plate from units; verify unit number
• Set up units not in Excede, check and update units already in system
• Verify warranty coverage and print all warranty documentation
• Create estimate and repair order documents from Express Write Up
• Check previous repair histories when required
• Obtain purchase order numbers and billing authorizations
• Confirm available credit for trade accounts and/or process cash customer payments
• Upsell service specials, promotions and/or QSP repairs
• Close all retail and internal work orders not including warranty
• WIP (Work in Progress) management and maintenance
• Contact customers upon completion of repairs for unit pick up
• Call customers for return when back order parts arrive and schedule return appointment
• Assist Dispatcher/Foreman, Service and Mobile Technicians as required
• Commercial Vehicle Inspection document completion and filing
• Create sublet purchase orders as required
• Review repair orders waiting for pick up daily and contact customers with reminder
• Maintain service counter and driver’s lounge per Service Counter Duties Assignments list
• Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
• Attend department meetings and training courses as scheduled
• Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’
• Perform duties or special projects as assigned
• Preform follow up calls with customers.

• Knowledge of heavy duty industry
• Excellent customer service skills
• Ability to handle multiple conflicting priorities

Velocity Truck Centres