Lead Field Service Technician
Honeywell
- London, ON
- Permanent
- Full-time
- Technical and Job Related Responsibilities
- Verify system functional performance to ensure proper operations according to contract requirements including; testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
- Complete documentation of all work done, including all readings, offsets, etc.
- Perform system backups, install appropriate updates and patches
- Maintain customer system documentation with any configuration or model changes.
- Respond to emergency service calls as required
- Keep abreast of changes and new developments in product and preventive maintenance techniques
- Availability for and performance of duties outside of normal working hours as required
- Customer Management
- Promote, build and maintain good customer relations
- Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
- Demonstrate system and provide training to customers as required
- Be aware of service contract scope of service, equipment coverages, and requirements
- Health and Safety
- Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
- Administrative Responsibilities
- Be responsible for Honeywell's assets such as tools, software, and site database
- Keep documentation and paperwork up-to-date
- Real time job reporting
- Post secondary education in a technical field
- Minimum of 3 years of experience in building automation
- Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act
- Valid Driver License
- Previous industry experience in HVAC, automation controls, life safety, fire, and security systems
- Ability to read and interpret mechanical/electrical drawings and diagrams
- Diagnostics and troubleshooting skills
- Previous service/installation experience in HVAC, automation controls, life safety, fire, and security systems
- Previous customer service experience
- Good written and oral communication
- Ability to follow instructions and identify mistakes
- Category: Customer Experience
- Location: 130 Dufferin Avenue, Suite 1001, London, ON N6A 5R2 CAN
- Nonexempt