General Manager

Crunch Fitness

  • Hamilton, ON
  • Permanent
  • Full-time
  • 15 days ago
Benefits/Perks
  • Career Growth Opportunity
  • Competitive Compensation
  • Complimentary Crunch Gym Membership
  • Discounts on services, products, and more!
  • A seriously fun work environment!
  • Training and Development Programs
Company OverviewWorking at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
  • RESPONSIBLE
  • KIND
  • INCLUSIVE
  • FUN
  • ALTERNATIVE
  • INNOVATIVE
  • PASSIONATE
OUR PURPOSE: Enrich the lives of others through the power of well-being. OUR VISION: Be the best place to work and work out. OUR VALUES: Work Hard. Have Fun. Make History.Here’s what we need:
  • We’re looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.
Here’s what you’ll be doing:
  • Recruiting, hiring, training, and developing team members
  • Manage team member performance standards, with ongoing development, training, and coaching
  • Impact member retention and deliver the “Wow Member Experience”
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and staff meetings
  • Involvement and supervision in all front desk activities.
  • Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversight
  • Ensure consistent compliance with all Crunch policies, procedures, and service standards
Here’s who you are:
  • Excellent in execution, taking prompt and assertive action to accomplish objectives
  • Lead by example by delivering personal and team performance targets
  • Understand labor control, optimal staffing levels, and controls overtime
  • Maintain high standards for facility cleanliness and organization
  • Mobilize to innovate and problem solve
  • Persuasive, candid communicator who encourages open dialogue
  • Demonstrates integrity and judgment that inspires trust
  • Basic understanding of industry, market, and key business drivers
  • Creator of a learning environment, striving for personal development
  • Confident, humble, and kind mixed with sense of humor and fun
Skills, Education, Experience:
  • 2+ years of service-oriented assistant management experience
  • Business management degree or equivalent proven experience
  • Experience with supervising and developing employees
Physical Demands:
  • This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Crunch Fitness