Student Care Coordinator

• Be the first point of contact. You will respond to student concerns with empathy, offering support for issues related to mental health, personal stress, academic challenges, or community disruptions. You will conduct holistic needs assessments and develop tailored action plans or referrals that guide students to appropriate resources.
• Triage and de-escalate sensitive situations. You will coordinate timely and warm handoffs to accessibility, academic advising, student finance, registrar services, emergency contacts, or other appropriate external supports.
• Collaborate. You will consult with faculty and staff on how to respond to students of concern and participate in early alert and care team processes. You will stay up to date on referral pathways, campus services, and community support related to student well-being. You will collaborate with other departments on campus or online events. Assist with creating standard operating procedures for the Wellness team.
• Track. You will monitor student cases through follow-ups and interdepartmental collaboration to ensure coordinated and continuous care. You will maintain detailed, confidential records of student interactions in accordance with institutional policies and privacy legislation.
• Champion and promote. You will support wellness campaigns and awareness efforts that promote help-seeking behaviours and connect students to support resources. You will identify emerging needs in the student population and report on trends to inform planning and service enhancements. You will facilitate and promote our services to the YU community - students, faculty and staff.

• The education and experience. You have a Bachelor’s degree in a relevant field such as Social Work, Psychology, Education, or Student Affairs. You have experience in student support, case management, or a related role in a post-secondary or community setting.
• The knowledge. You understand how to assess risk, triage concerns, and respond with care. You are familiar with mental health support systems and non-clinical referral processes. You apply trauma-informed and equity-informed practices to ensure every student feels respected and heard. You are knowledgeable about privacy and confidentiality protocols and can apply them with rigour.
• The interpersonal skills. You are a skilled communicator and active listener who brings calm and professionalism to high-stress or emotionally charged situations. You can build trust quickly, collaborate effectively with faculty and staff, and advocate for student needs. You bring sound judgement, cultural awareness, and a student-first mindset to every interaction. You are flexible and able to adjust your approach based on the needs of individual students and evolving institutional priorities.
• The collaboration. You work well within a multidisciplinary environment and know how to navigate complex systems to find timely solutions. You are comfortable consulting with a range of campus partners and contributing to early alert or care team processes. You know when and how to take ownership and convey your position and next steps with confidence.
• The organizational skills. You are highly organized and able to manage multiple cases, priorities, and follow-ups simultaneously. You document clearly and consistently and are confident using case management tools and software. You are comfortable using virtual meeting rooms to connect with online students.
• The flexibility. You are available to respond to urgent or time-sensitive student situations and adjust your hours as needed to support students in crisis.

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students - from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.

• A virtual interview with a Talent Advisor discussing your interest in the role and your professional and academic background.
• A virtual interview with the Senior Manager, Student Services to share your experience and review how your skills align with the needs of the team and the students.
• A virtual interview with the Vice President of Student and Registrarial Services to discuss the university’s mission, vision and values.

Yorkville University