Concierge - Bilingual Advisor (French)
Aritzia
- Vancouver, BC
- Permanent
- Part-time
- Provide world-class customer service to our clients via phone, live chat, and email in both English and French. Must be comfortable utilizing both language skillsets at any given time.
- Resolve client inquiries with a first contact resolution and a sense of urgency
- Support clients through facilitating retail and e-commerce orders, returns, and more
- Provide clients with exceptional solutions, product knowledge, and styling
- Learn to navigate and multi-task various systems
- Develop and manage strong customer relationships through outstanding and consistent customer experiences
- Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets
- Maintain attendance and availability requirements
- Other duties as assigned
- Fully bilingual proficiency in English and French (Native or C1/C2 CERF Level)
- A strong ability to communicate and comprehend effectively in written and verbal English and French
- Call center, contact center and/or customer service experience is considered an asset
- A commitment to complete two weeks of full-time training and adaptability to learning new applications and systems
- A passion for providing excellent customer service and building client relationships
- A commitment to quality results, resourcefulness, and solution-oriented customer service
- An ability to prioritize and time-manage
- An optimistic and positive personality - coachable, adaptable, and responsible
- An ability to take on new opportunities and challenges with excitement to continue to develop and grow yourself
- A commitment to learn and apply Aritzia's Values, Business, and People Leadership principles
- A passion for fashion
- An ability to work your shifts as scheduled and meet attendance requirements
- An ability to be seated at a desk for up to 8 hours/day
As a Bilingual Concierge Advisor, you have:
- Availability to work 40 hours per week for your first two weeks of mandatory training. Morning or evening training sessions available to choose from (8am – 2pm, 2:30pm – 8pm)
- Select Full-Time and Part-Time availability for regularly scheduled shifts:
- Part Time – 3 shifts/24 hours per week (minimum required)
- Full Time – 4 shifts/32 hours per week
- Full Time – 5 shifts/40 hours per week (preferred)
- Ability to work a Set Schedule – our Shift Bid Program provides set weekly schedules for three-month intervals. Schedules are based on business needs.
- Ability to work evenings and weekends (mandatory)
- Ability to work shifts up to 8.5 hours in length within our operating hours of 6 AM - 10 PM your local time 7 days per week
- Ability to increase your availability during our peak sales events in November/December and June/July
- Ability to work during peak sales events (time off requests will not be approved)
- Open availability is preferred
- Industry-leading wages
- Competitive Pay Packages - A commitment to performance-based pay increases and career progression
- A set schedule – Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
- Product Discount - Our beautiful product, at our famous discount
- Aspirational Workspace - Every detail is considered to connect to the energy of the culture
- A-OK Commissary & Café - Our in-house cafe and bistro is like a private restaurant. Everyday Luxury dining, exclusive to Aritzia
- The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training
- Dog-Friendly Office - Bring your best friend to work. For additional details, please reference our policy.
- Amenities - Additional amenities include a private parent’s room, shower facilities with elevated complimentary conveniences, bike rooms, and more.
- Health Benefits - Comprehensive health, vision, and dental packages for eligible employees
- Employee Assistance Program - 24/7 support, resources, and information available to you and your family
- Extras - A multitude of other perks like hotel and restaurant discounts, self-care promos, on-site employee perks and more