Lead Hand

• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

• Review work orders assigned daily and communicate with other associates involved as needed
• Start of shift walk through and end of shift inspections
• Inspect materials and equipment required for the scheduled jobs is in good working order, report/repair/replace as required
• Follow all instructions provided by your superior

• Complete jobs to specifications and to customer’s satisfaction
• Manage work assignments within time allocated, and ensure the materials and equipment taken are recorded on the work orders
• Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
• Complete set up and tear down of events
• Handle re-service requests promptly and courteously
• Take a personal and genuine interest in providing customer satisfaction
• Provide training to Helpers to complete all jobs in accordance with specifications outlined
• Project floor work as required

• Maintain all equipment to be used to ensure they are in proper working order
• Keep the cleaning closets; neat and clean
• Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
• Attend training workshops as required
• Help train new crew helpers/technicians in accordance with ServiceMaster standards
• Maintain professional conduct and appearance at all times
• Establish positive rapport with all staff
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company health & safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required
• Arrive to work on time

• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning and leadership skills
• Effectiveness in the areas of safety and productivity
• Effective communication skills both written and verbal
• Ability to engage co-workers and deliver excellent service
• Thorough decision-making skills
• Highly organized, strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
• Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team-based learning
• Works well independently and in a team environment

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

ServiceMaster Clean