Field Case Manager
- Edmonton, AB
- Permanent
- Full-time
- Single point of contact for the program with physicians
- Educate physicians and/or their staff on various program services
- Provide therapy guidelines to manage physician expectations with respect to reimbursement
- Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
- Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
- Provide ongoing updates to physicians on their patients
- Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.
- Identify areas for risk and foster proactive, continued quality improvement.
- Work collaboratively with other team members in various roles to coordinate the patient journey.
- Participate in scheduled physician meetings with sales representatives
- Attend Continuous Medical Education events and report new activities
- Regular travel to various physician offices
- Adverse Event reporting
- Adhoc duties as assigned
- Registered nurse (RN)
- Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
- Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
- Bilingualism is an asset (requirement for province of Quebec)
- Previous Case Manager experience an asset
- Basic CCPE an asset
- Exceptional customer service and interpersonal skills
- Ability to manage multiple tasks and priorities at once
- Comprehension of medical terminology
- Strong analytical and organizational skills
- Ability to analyze current enrollment volume by MD
- Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
- Excellent time management skills & sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
- Detail and result oriented
- Ability to adapt to change and ambiguity
- Strong computer skills and knowledge of Microsoft Office
- Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
- Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
- Adhere to Performance Standards and Procedures required by the program
- Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies