RQ00089 - Applications Architect - Senior
emergiTEL
- Toronto, ON
- Contract
- Full-time
- Hands-on experience executing migrations of on-premise ITSM tools to SaaS
- Proven ability to gather, consolidate, and document stakeholder requirements
- Experience in assigning work to multiple resources to keep the project on track
- Experience developing enterprise solutions, including application and platform architecture
- Expert experience with Remedy ITSM and CMDB, 8+ years
- Expert experience with Remedy ARS development, 8+ years
- Expert experience with BMC DWP and Smart-IT, 5+ years
- Experience adding customizations to Smart-IT
- Strong experience with BMC Smart-Reporting, 3+ years
- Experience using BMC Dashboards
- Strong experience with BMC RSSO, 3+ years
- Strong experience with BMC RKM, 3+ years
- Strong experience with Web Services and various integration solutions
- Knowledge of performance considerations and optimization options for BMC’s ITSM toolset
- Working knowledge of privacy policies and security principles
- Experience conducting design walkthrough sessions
- Excellent analytical, problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Experience designing detailed functional and technical requirements
- Experience developing enterprise architecture deliverables (e.g. models and documentation)
- Extensive experience in systems analysis and design in large systems environments
- Act as development lead and assign work to multiple other developers to support the upgrade and migration work above.
- Document build/install steps for the respective products.
- Build, document, and test migration scripts
- Gather requirements, and negotiate with stakeholders to arrive at out-of-the-box solutions for their requirements as much as possible
- Provide strategies regarding upgrade options of our Remedy ITSM toolset
- Provide detailed descriptions of the various capabilities (especially new capabilities) of the Remedy ITSM toolset, including doing demo’s of them