Service Manager

McManes Automotive View all jobs

  • Calgary, AB
  • Permanent
  • Full-time
  • 16 days ago
Service Manager - Country Hills Ford (Calgary)At Country Hills Ford, our growth has been driven by teamwork, clear communication, and breaking down silos across the dealership.We're looking for a Service Manager who can step into that environment, lead from the front, and continue building a service department that runs with consistency, accountability, and strong team alignment.This is an opportunity to take ownership of a high-performing, high-volume operation, work alongside a strong leadership team, and make a real impact.What You'll Be DoingYou'll lead the day-to-day operation of the service department, with a focus on keeping the shop running efficiently and consistently.
  • Ensure technicians are productive and supported throughout the day
  • Lead advisors to maximize each customer visit through proper communication and follow-through
  • Oversee workflow and dispatch so the right work is getting done at the right time
  • Monitor performance and make adjustments based on real-time results
  • Work closely with parts, sales, and leadership to keep everything aligned
  • Maintain a consistent, professional customer experience from arrival to delivery
This is a hands-on leadership role where execution matters.What Success Looks Like
  • A shop that runs smoothly with strong workflow and minimal downtime
  • Consistent growth in repair order value and overall performance
  • A team that communicates well, takes ownership, and supports each other
  • Customers who trust the process and continue to return
What We're Looking For
  • Experience in a dealership service leadership role
  • Strong understanding of service operations, workflow, and dispatch
  • A leader who communicates clearly and holds people accountable
  • Comfortable working with performance metrics and improving results
  • Experience with PBS or similar systems is an asset
Why Country Hills Ford
  • One of the fastest-growing Ford dealerships in Canada
  • 3-time Ford President's Award Diamond Club winner, recognizing top-tier performance in customer satisfaction and operational excellence
  • High-volume service operation with a strong and growing customer base
  • Established team of advisors and technicians, with the opportunity to lead and develop further
  • Structured processes and leadership support that allow you to focus on performance
  • A culture built around teamwork, communication, and accountability
  • Real opportunity to take ownership and continue building a strong service operation
Compensation
  • Competitive salary
  • Performance-based incentives
  • Full benefits package
Let's TalkIf you're looking for a role where you can take ownership, lead a strong team, and continue to grow, we'd like to hear from you.Send your resume along with a brief note about your experience.Apply with IndeedCountry Hills FordDepartmentServiceEmployment TypeFull TimePayCompetitive SalaryApply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

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