Bilingual Administrative Assistant, Mental Health

Youth Services Jeunesse View all jobs

  • Ottawa, ON
  • $26.64-32.04 per hour
  • Temporary
  • Part-time
  • 12 hours ago
Location: Ottawa, OntarioReports to: Assistant Director, Mental HealthEmployment Status: Part Time Temporary (1 year)Bargaining Unit Status: ExcludedHourly Wage: $26.64 - $32.04Language requirement: Oral and written fluency in French is requiredBonafide occupational requirements (BFOR): NoneClosing date: April 27, 2026Schedule: In office, Monday, Tuesday, Thursday 8:30am to 4:30pm (24 hours per week)Competition #: 26-035Posted: Internal and externalExisting vacancy: YesAbout us:Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 22 locations across Ottawa.Under the general supervision of the Assistant Director of Operations, Mental Health, the incumbent provides administrative support services, ensures confidentiality and efficient conduct of business for the Mental Health team.What you will do:
  • Contact clients by phone for purpose of wait list management, satisfaction or other surveys
  • As requested, supports program coordinators in scheduling activities
  • Accurate and timely data entry in accordance with the program procedures, including CRMS transactions for staff (ie opening/closing/transfer of clients)
  • Client contact and scheduling of various program services and appointments
  • Preparation of reports as requested
  • Coordination of expenditure documents, in collaboration with leadership and Finance Dept
  • Develop & maintain system to track and order supplies ensuring appropriate supplies on hand at all times
  • Maintain consultants schedule and prepare consultant packages
  • Prepare file packages as required
  • Maintain system to book rooms for various office locations
  • Support staff as required with administrative questions
  • Support with operational building procedures (parking passes, maintenance, alarm systems, etc.)
  • Support Director and Assistant Directors with photocopying, scheduling, meeting preparation
  • Answer phones, provide general information and direct callers to the appropriate person
  • Receive & welcome guests, clients and families to the service
  • Ensure organization of appropriate office systems including filing systems and administrative procedures
  • General administrative duties as assigned.
  • Follows safe work practices as established by the Youth Services Bureau
This opportunity may be right for you if you have:
  • College diploma in office administration or relevant degree
  • Four years related experience.
  • Strong proficiency in Microsoft Word, Excel, Outlook and other software as required
  • Excellent verbal and written communication skills and demonstrated diplomacy and tact
  • Exercise sound judgment, discretion and a high degree of confidentiality
  • Ability to work independently and efficiently on several projects/tasks concurrently
  • Demonstrated flexibility, resourcefulness, initiative and creativity
  • Oral and written fluency in English and in French are required
Additional Qualifications:
  • Successful applicants will be required to provide a clear Criminal records check obtained within the past six (6) months, as a condition of employment with YSB.
  • To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review
Disclaimer:This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as requiredWhat we offer:
  • An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
  • YSB-paid group health benefits after 3 months;
  • Optional pension plan from Day 1;
  • A team where you get to be yourself everyday and where you have the freedom to innovate
  • Holiday pay, as determined by YSB policies
  • This position may qualify for overtime at 1.5 rate after 40 hours worked per week, as determined by YSB policies
  • Please be advised that overtime hours are not guaranteed, it varies by position and is determined based on each program’s operational needs and YSB policies
Join us!If you think this vacancy is a good fit, we would love to hear from you. Please to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date..

Youth Services Jeunesse