Application Support Analyst - Human Capital Management (HCM)
West Fraser
- Vancouver, BC
- Permanent
- Full-time
- Providing application support triage and solutioning
- Identifying opportunities for improvement with our HCM technologies
- Partnering with the HR and Payroll teams to understand their business processes, assess end user needs and propose system features and enhancements for increased efficiency and effectiveness
- Gathering and documenting business requirements, create business process documentation including current and future state diagrams, identify solution gaps and design solutions, create training materials, test plans and end user documentation
- Utilizing HCM application knowledge and expertise to recommend solutions that meet business requirements and align with corporate strategic initiatives
- Minor report design, development, implementation, and support of BI reports
- Applying best practices and development standards, including change management
- Analysis of integrations, data conversion and solution architecture
- Timeclock support, working with central payroll and onsite divisional resources
- Knowledge of time and attendance, scheduling solutions
- Applying and adhering to security and compliance protocols and understanding mandates such as SOX, HIPAA
- 3-5 years of working experience as an analyst in an organization where UKG (or similar) is the system of record
- A degree or diploma in the field of computer science or related areas
- Excellent communication and collaboration skills
- Well established organization skills
- A high level of motivation and energy
- Detailed and proactive approach to work
- Experience in any of the following would be an asset:
- Project Management
- User Experience Design (UX)
- Cognos BI or Power BI reporting platforms
- Relational databases & tools
- SharePoint / Office 365
- Competitive base salary with annual bonus opportunity
- Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays
- The salary range for this position is usually between $73,000 - $86,700 depending on skills and experience.