Manager, Client Services- Scarborough and surrounding regions, ON
LifeLabs
- Whitby, ON
- $78,300-99,800 per year
- Permanent
- Full-time
- Responsible for planning, monitoring, financial management, and all aspects of specimen collection and handling activities of Bruce Power Testing Centres
- Ensures delivery on service and quality standards (on time, Patient wait times, accuracy, documentation, compliance/audit track record, health and safety, etc.)
- Monitors/improves system wide key performance indicators
- Provides leadership and ensures optimal utilization of resources across Diagnostic Testing and Client Services
- Responsible for the leadership and development of direct report Client Services Site Leads
- Attracts and retains talent ensuring appropriate planning for future talent needs
- Creates a positive Employee Relations climate fostering common goals and vision in an atmosphere of collaboration and teamwork. Ensures accountability for same in direct reports.
- Participates in the development and successful execution Specific to Bruce Power
- Works closely with peer Managers and Director responsible for Client Services on continuous improvement and future planning
- Ensures communication and alignment with all support and Business Development areas
- Accountable for appropriate level of service to internal clients, ensures quality contact with local physicians regarding operational problem solving
- Responsible for compliance with internal policies and procedures, regulations and external bodies (inspectors, etc.)
- Responsible for Business Recovery Plan preparedness
- Works in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by LifeLabs
- Post-secondary and/or college/university education combined with 3 - 5 years supervisory experience, or 10 years of business experience in progressively more responsible roles
- Leadership skills, organization and time management
- Regular travel to Patient Service Centre locations, regional and provincial meetings