Program Operations Lead

University Health Network View all jobs

  • Toronto, ON
  • $58.56 per hour
  • Temporary
  • Full-time
  • 2 days ago
Company DescriptionUHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.Job DescriptionUnion: Non-Union
Number of vacancies: 1
Site: Various
Department: Social Medicine & Population Health
Reports to: Senior Manager
Salary Range: $46.85 - $58.56 per hour
Hours: 37.5 hours per week
Shifts: Days
Status: Temporary Full-Time (until May 2027)
Closing Date: April 24, 2026Position SummaryAs a member of Gattuso Centre for Social Medicine Team, the Program Lead works in support of and in good collaboration with the Social Medicine leadership team, Senior Manager, Community Health Worker Leads, clinical team and community partners to provide leadership and direction for program operations and care services. The position will support clinical activities as part of the Social Medicine services, including the implementation and evaluation of new models of care, day to day management of the services, and is a unique opportunity in the field of social medicine at a first-of-its-kind Centre.Duties
  • Responsible for the day to day management and organizational effectiveness of the clinical operations, including Stabilization and Connection Centre, Mobile Health Clinics, Winter Services and Social Medicine Hub
  • Provide leadership and direction to the interprofessional and administrative team and community staffing partners
  • Assume responsibility for the effective oversight of operational details, patient care and quality
  • Ensure program goals and objectives are aligned with the hospital's strategic business objectives
  • Facilitate the interprofessional team model, ensuring that the model of care delivery is consistent with UHN mission, vision, values and strategic plans
  • Facilitate the development of service delivery solutions by collaborating and/or coordinating with community partners, physicians, managers of other interprofessional teams, units/departments to ensure continuity and optimal patient care and social support
  • Supports the implementation of best practices, quality documentation and accountability models
  • Evaluate the patient care and social support, planning and implementation processes within the department; liaising and collaborating with the Management Team to ensure the program's patient population is provided optimal care
  • Perform various corporate management responsibilities which support and advance the Social Medicine and Population Health and UHN goals
  • Communicate and disseminate relevant information to staff through team meetings, in-services and other appropriate communication media (e.g. email, shared drive)
Qualifications
  • At minimum, completion of a bachelors degree in regulated health profession or recognized equivalent required.
  • At least 4-6 years of practical and related experience
  • Strong knowledge of, and familiarity with the principals of population health and health equity
  • Leadership or project management experience preferred
  • Experience in maintaining high quality practice in the clinical and community environment
  • Ability to provide duties in a professional manner and produce high quality work
  • Exercise and initiative and good judgement with the ability to multi-task
  • Exceptional time management, adaptability, and strong communication skills to handle shifting priorities and high-pressure situations
  • Effective organizational, communication, and interpersonal skills
  • Knowledge of applicable legislative, UHN and/or departmental policies
  • Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinion, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • Membership in good standing with a Regulated Health Professional College, if applicable
Additional InformationWhy join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
) * Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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