Program Manager, Broker Education

Quebec City, QC
$84,800-106,000 per year
Permanent
Full-time

21 days ago

Are you searching for new possibilities? Westland Insurance Group has an exciting opportunity for a Program Manager, Broker Education. This is a hybrid role that can be based anywhere nationally close to a Westland office.We’re looking for a strategic, forward-thinking learning leader to join our team as Broker Education Program Manager. In this role, you’ll design, implement, and manage programs that enhance broker capabilities across Westland. You’ll ensure our Personal and Commercial Lines brokers have the skills, knowledge, and tools they need to deliver exceptional client experiences and achieve business objectives.Expected Compensation: The expected hiring range for this role is $84,800 to $106,000 based on a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.Reason for Vacancy: This is a new opportunity within our teamWestland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training and development programs, including courses, seminars, and conferences that support your professional growth.Discover what’s possible, with Westland.The Westland story is all about growth - and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we’re inviting amazing people like you to join us.Do you thrive on building impactful learning programs that drive real business results? Are you passionate about developing talent, strengthening performance, and creating scalable capability solutions? If so, you’ll feel right at home on our collaborative Learning & Development team, where growth and continuous improvement are at the core of what we do.Why you'll love Westland:

An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Autonomy to drive your own success
Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
A total rewards program that takes care of your financial, physical, and mental health
Flexible paid Values Days to celebrate days important to you
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You:

Minimum 5 years of experience in program management development within insurance or financial services
Proven expertise in instructional design and adult learning theory, with experience facilitating engaging virtual workshops
Experience building and managing coaching or mentorship programs that drive measurable performance outcomes
Demonstrated ability to design robust assessment frameworks that connect learning initiatives to business impact
Strong project management skills with the ability to lead complex, cross-functional initiatives and manage multiple priorities
Proficiency with rapid development tools (e.g., Vyond, Articulate), LMS platforms (e.g., Docebo or eLoomi), and advanced Microsoft Office applications (Word, PowerPoint, Excel, Co-Pilot, Teams)
Experience translating AI trends and evolving business needs into scalable, experiential learning solutions, supported by strong communication and stakeholder management skills

Once here, you'll:

Develop and execute a comprehensive broker capability strategy aligned with organizational goals
Design and deliver impactful programs focused on skills development, product knowledge, tools, processes, and operational excellence
Create a bridge program to transition high-potential talent from non-insurance industries into successful broker careers
Curate and integrate best-in-class content from learning partners to elevate program offerings
Build and lead a strong coaching and mentorship network across the organization
Evaluate and recommend cross-functional rotational opportunities to broaden broker experience
Partner with Learning & Development, Sales, and Operations to embed capability programs into existing frameworks
Monitor program effectiveness using KPIs, assessments, and feedback to drive continuous improvement
Lead communication and engagement strategies while building strong relationships with internal and external stakeholders to ensure program adoption and long-term success

As part of our commitment to transparency, we want to let you know that while our recruitment system includes AI capabilities, these are never used to screen, evaluate, or select candidates. The only AI functionality that Westland uses is for transcribing notes during candidate calls, and this occurs with your consent. These tools aren't used to make any hiring decisions throughout our recruitment process.#LI-LH1
#LI-HybridWant to get to know each other better? Send your resume our way.

Westland Insurance

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