Bilingual Facilities Coordinator (English/French)
BGIS
- Toronto, ON
- Permanent
- Full-time
- Manage work orders to completion in BGIS or client-based web application.
- Vendor relationship management.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA's are achieved.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Submit Comply Works requests.
- Other duties as assigned.
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
- Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
- Experience working in a Shared Service environment. (1 year experience)
- None required.