Technical Program Manager - Use, Pay, Support (UPS)

Telus

  • Burnaby, BC
  • $88,000-132,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Join our team and what we'll accomplish togetherJoin our Program Management Office - Use, Pay, Support (UPS) team within the Chief Information Office (CIO) and be at the forefront of revolutionizing customer experience and driving operational excellence through cutting-edge digital and service management solutions. We're on a mission to tackle business and customer challenges head-on by offering innovative customer and product centric solutions, streamlining critical processes, and boosting service quality. Key areas of focus include billing and payments, device returns, service management, contact center operations, and product installations, all aimed at reducing operational costs, increasing revenue, and ensuring customer satisfaction.What you'll doAs a Technical Program Manager, you are the vital bridge connecting our business and technical teams. You perform as the liaison between the customer needs and the implementation requirements from a systems standpoint. You will:
  • Support your team influencing the technical requirements, defining and driving the project scope
  • Coordinate (and actively participate in) technical and product oriented discussions as well as tasks related to the development and testing of software solutions
  • Manage schedules and deliver on agreements, oversee the quality of the solution and be responsible for management tasks including resource allocation, contact/SOW vendor management, as well as status and financial management and reporting
  • Have a high level of influence with Software Engineering and Product teams and actively participate in defining scope, strategy and design
  • Drive the delivery of technical outcomes and have the ability to identify potential gaps or impacts within your programs
  • Have visibility and knowledge of products and platforms across your domain and make connections on the work that you oversee
What you bring
  • 5+ years of experience in E2E software engineering program delivery, and understanding of technical architecture
  • Experience with end-to-end product development and management
  • Understanding of AI tools and interest to innovate using AI
  • Engineering, Computer Science or related/equivalent post-secondary degree
  • Experience with a variety of technical project management methodologies (Agile, DevOps, Waterfall, etc.)
  • Strong stakeholder management skills and the ability to communicate technical concepts in a business context
Great-to-haves
  • Experience developing and executing strategies that connect program and business value to organizational objectives
  • Experience bringing teams together to have the right conversations, enabling the best decisions to move forward
  • Familiarity with data and analytics solutions like: the Adobe Suite of products, GCP and DataStudio
  • Product/Project management tools (i.e. JIRA)
  • Agile frameworks
  • Kanban/Scrum certifications preferred
Salary Range: $88,000-$132,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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