Quality Team Lead

Medicom

  • London, ON
  • $29.00 per hour
  • Permanent
  • Full-time
  • 2 days ago
About MedicomDo you think you have what it takes to work in an organization where creativity, ambition and initiative are valued, and where integrity drives everything we do?Medicom has been in business for over 35 years and has retained its entrepreneurial spirit. By working with us, you will have the opportunity to get involved, make a real impact and contribute to the continued growth of the company. We live our values every day by focusing on customer satisfaction while promoting teamwork, accountability and empathy.Our team loves challenges and a fast-paced environment. You will have the flexibility to manage work and a personal life, as well as your own personal well-being. We offer an attractive compensation package with benefits.The OpportunityThe Quality Team Lead is a working lead responsible for supporting Quality Control laboratory operations during assigned shifts. The role performs and oversees routine testing, online QC checks, instrument upkeep, Lab inventory, provides guidance to technicians and inspectors, and ensures compliance with quality procedures and regulatory requirements. The position supports the Quality Lab Supervisor by coordinating daily activities, troubleshooting issues, and maintaining continuity of lab operations in a fast-paced manufacturing environment.This posting is for a newly created position to support our continued growth.What You Will Do
  • Lead, perform and support routine QC testing to ensure accuracy, traceability, and compliance with established procedures and quality standards.
  • Provide day-to-day guidance to lab technicians and inspectors to ensure adherence to SOPs, work instructions, and regulatory requirements.
  • Review test results and documentation to ensure completeness, accuracy, and compliance with quality system requirements.
  • Assist in troubleshooting laboratory and equipment issues to maintain testing continuity and reliability.
  • Support the maintenance and proper use of laboratory instruments, chemicals and consumables and coordinate service, repair or ordering activities as needed.
  • Assist in drafting and updating SOPs, test methods, and laboratory documentation.
  • Report and escalate deviations, non-conformances, and equipment issues to the Quality Lab Supervisor.
  • Support investigations related to out-of-specification (OOS) or non-conforming results. • Assist in training and onboarding of laboratory personnel.
  • Coordinate with cross-functional teams to support testing activities and operational needs.
May include other related duties as required, provided such duties are reasonable and consistent with the employee's qualifications and role responsibilities.What You BringRequired
  • Minimum 2 years of experience in a regulated QC laboratory environment
  • Bachelor's degree or diploma in Chemistry, Biology, or a related field, or equivalent laboratory experience
  • Experience performing routine quality control testing using analytical instruments
  • Demonstrated experience leading, training or guiding laboratory staff
  • Strong technical knowledge of laboratory testing methods and quality control practices
  • Strong attention to detail and organizational skills in a regulated environment
  • Ability to guide and support team members during shift operations
  • Strong problem-solving skills to address day-to-day laboratory and equipment issues
  • Ability to communicate effectively with cross-functional teams
  • Ability to follow and enforce SOPs and quality system requirements
  • Ability to communicate effectively in English
Assets
  • Experience in medical device or regulated manufacturing environments
  • Experience troubleshooting laboratory instrumentation
  • Familiarity with equipment qualification (IQ/OQ/PQ)
  • Additional technical training in laboratory operations or quality systems
  • Knowledge of ISO 13485 requirements
Working Conditions & Physical Requirements
  • Work is performed in a manufacturing plant environment, with exposure to noise, heat, humidity, chemicals, and industrial machinery.
  • This role requires standing, walking, and physical activity throughout the shift, including frequent movement across production areas and stairs.
  • Physical demands may include lifting, bending, climbing, and repetitive motions while operating equipment, handling materials, and performing inspections.
  • The position requires working in a fast-paced production environment and handling chemical materials in accordance with established safety procedures and the use of required personal protective equipment (PPE).
  • The role requires rotating continental shifts, including nights, weekends, and overtime, based on operational requirements.
  • No travel is required for this role.
What We OfferCompensationThe expected hourly rate for this position is $29 per hour. Additional premiums may apply, including evening, night, weekend, or other shift premiums where applicable.Benefits & Work Environment
  • Comprehensive benefits package, including Employee Assistance Program (EAP) and telemedicine services.
  • Company-matched retirement plan.
  • Opportunities for training, coaching, and professional development.
  • A dynamic and friendly work environment, with an active social committee organizing events such as sports activities, BBQs, and family gatherings.
Equal Opportunity EmployerMedicom is an equal opportunity employer. We consider all applicants without regard to age, gender, gender identity or expression, sexual orientation, race, ethnic or national origin, religious beliefs, sex (including pregnancy and breastfeeding), disability or marital or family status. We welcome applications from all qualified individuals and encourage Indigenous persons, persons of color, LGBTQ+ and gender-nonconforming persons, persons with disabilities, women, and members of any other marginalized group.Medicom is committed to providing an accessible recruitment process. We will make reasonable efforts to provide accommodations to applicants with disabilities during the recruitment process. If you require an accommodation, please let us know when you are invited to participate in the selection process.Medicom may use artificial intelligence (AI) and digital tools to support certain aspects of the recruitment process, such as candidate sourcing, screening, and interview scheduling. These tools are used to assist our recruiters and do not make final hiring decisions.If you are energetic, committed to making a difference and love challenges, we would love to hear from you. Visit our website at medicom.com/en_ca/careers and apply today!

Medicom