Specialized IT Consultant - Junior
LanceSoft View all jobs
- Toronto, ON
- Permanent
- Full-time
Location: 56 Wellesley, Toronto, ON
Duration: 246 Days (Contract)
Department: HealthcareDescriptionLead, coordinate, and monitor ticket support for health service providers provisioned onto LTCCASB/CCIM hosted MIS and HRIS, and escalate as requiredMonitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests, and communicate expectations to health service provider clientsManage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow-up on action items, and circulation of detailed minutesFacilitate working group sessions both internally and externally as requiredCreate, manage, and publish communications through the approval processWork with senior management to prepare for executive briefings and respond to requests for informationPrepare stakeholder communication documents, executive-level presentations, reports, and briefing materialsProvide business needs analysis and create business and system requirements documentation including functional and non-functional requirements, use cases, and data and process flow diagramsFollow industry best practices, processes, and policies required to maintain and support privacy and security requirementsPublic Sector Experience (5 Points)2+ years working in Public Sector in Health CareKnowledge of personal health information protection legislative requirements and how they apply to healthcare systems containing PHITechnical Skills (30 Points)Experience with Microsoft Dynamics GP, BSSI HFM, and Logibec Quadrant Workforce SolutionsExperience with:MS ProjectMS TeamsMS PowerPointMS ExcelMS VisioAODA complianceOTRKnowledge of ITIL and service management industry best practicesExperience executing change management and incident management processesExperience coordinating Service Desk operational activities and technical projects involving PIPEDAGeneral Skills and Experience (25 Points)Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies including PMI PMBoKExperience managing change including documenting change requests, implementation plans, SDLC, resource schedules, and back-out plansExperience tracking and reporting status for multiple stakeholder groups including clientsMUST HAVESExperience with Microsoft Dynamics GP, BSSI HFM, and Logibec Quadrant Workforce SolutionsExperience coordinating Service Desk operational activities and technical projects involving PIPEDA