Performance Manager, Customer Training

Sunbelt Rentals View all jobs

  • Kitchener, ON
  • Permanent
  • Full-time
  • 28 days ago
Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryPosition Objective:The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan.Position Responsibilities:Management Responsibilities:
  • Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.
  • Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
  • Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit ST paperwork to ensure forms are completed correctly, and they are stored in the LMS.
  • Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts.
  • Lead the trainer recruitment and trainer onboarding processes. Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers.
  • Work with branch managers to actively recruit branch trainers and Customer Evaluators (CS). Coach and mentor branch contributors and provide on-going support to ensure engagement. Identify non-participating CEs and engage them in the program.
  • If certified, conduct equipment operator certification and general safety training for customers to augment ST staffing as needed. Maintain current equipment operator and other related certifications.
Financial Responsibilities
  • Support the development of the annual budget for the assigned coverage area.
  • Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed.
  • Seek opportunities to profitably grow the business to include partnering with local industry group chapters, ST coverage area expansion and optimization, upselling/cross-selling, etc.
Sales Responsibilities
  • Work with the National Account and Strategic Account teams to sell training to large customers and include training in National Account agreements.
  • Attend sales team meetings to promote the training product offering and discuss new products and other updates to our program. Train the sales teams how to sell safety training.
Requirements:Education & Experience:
  • Bachelor’s degree or equivalent
  • Demonstrated leadership and supervisory skills
  • Understanding of a Profit and Loss Statement and its levers
  • Broad knowledge of construction industry safety standards, practices, and regulations
  • Dependable, organized, motivated, and self-starter
  • Customer-service and solutions oriented
  • Ability and willingness to travel; overnight travel may be required (20%-40%)
  • Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook
Physical Demands:Must be able to bend, squat, crouch and/or reach and lift twenty-five pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.Base Pay Range -Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).Gear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. Position is for an existing vacancy

Sunbelt Rentals