Workforce Planner
Peninsula Employment Services
- Toronto, ON
- Permanent
- Full-time
- Plan sales support allocations.
- Manage vacation requests, adhering to team level and function level holiday caps.
- Ensure all BrightHR data is maintained, including sickness records and accompanying documentation.
- To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation.
- To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures.
- To utilize available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports.
- To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time.
- To liaise closely with the Business Development Mangers to ensure that they are utilizing this resource and using to the benefit of the growth of the business.
- Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports.
- Utilizing salesforce and various inhouse systems
- Working within SLAs in terms of call handling times and quality standards
- All other tasks deemed necessary by management.