Warehouse Associate & Driver

• Fulfill the mission and values of The Mustard Seed and maintain a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community members and visitors.
• Responsible for the pickup and delivery of goods between donor locations and Mustard Seed facilities.
• Assist in receiving and processing donated items by unloading, sorting, packing, storing, bailing and pricing.
• Communicate the story of The Mustard Seed’s ministry and develop rapport, through intentional interactions with volunteers and donors
• Separate and process recycling and garbage, including into truck for removal.
• Achieves daily performance goals by accurately counting, weighing, and documenting all incoming donations
• Ensure the Thrift Store and Warehouse are a safe environment for staff, volunteers, and customers by following the organization’s health and safety policy and procedures.
• Ensure opening and closing procedures are followed
• Support the onboarding and training of new volunteers, foster a positive and respectful environment, and ensure volunteers feel appreciated and recognized for their contributions
• Fulfill donation pickups and furniture deliveries, following donation safety guidelines.
• Perform routine loading and unloading of delivery trucks
• Monitor retail layout and display with frequent walks throughout the shop daily to maintain organization and cleanliness, color blocking, and regular updating of floor displays to attract customers to the store
• Keep stock rotated as per schedule or as directed by the Thrift Store Manager
• Provide a high level of customer service through sales assistance, answering and returning phone calls, and informing customers of our policies and procedures.
• Helping to load items into vehicles for customers as needed
• Contribute to a positive workplace culture.
• Maintain confidentiality regarding all personnel matters.

• Minimum 2 years of experience in a retail sales or customer service role
• Minimum 1 year of commercial driving experience
• Possesses a valid Class 5 Drivers License with a clean driving record and relevant experience
• Basic understanding of computers and Microsoft Office programs
• Strong communication (written and verbal) and conflict resolution skills.
• Self motivated and ability to work independently and within a team.
• Experience working in a volunteer-based organization is considered an asset.

• Must be able to continuously lift and carry items weighing up to 50 lbs as part of regular job duties
• Driving required.
• Working environment will include indoor and outdoor activities.
• Fast-paced environment
• This position requires moderate amount of mental effort to analyze information and problem solve.
• Work involves regular physical activity, including loading, and unloading delivery trucks, as well as moderate walking, climbing, standing, sitting, lifting, and carrying throughout the day
• Daily interactions with colleagues, community participants and donors.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive

• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
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