
Financial Services Manager
- Pickering, ON
- Permanent
- Full-time
- Establish and maintain strong relations with our customers as well as lenders.
- Maintain accurate monthly, quarterly, and year-end reports.
- Identify the customer's need for financing/leasing and explore different payment options.
- Present finance options, warranties, insurance, parts and accessories and protection packages offered by the dealership.
- Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.
- Accurately prepare all loan documentation, warranty information etc. and dealer paperwork related to the transaction.
- Stay up to date on product changes and new products.
- Understand and comply with National, Provincial, and local regulations that affect the Financial Services and the administration of the various products and services
- Deliver memorable guest experience during your interactions with our guests.
- Establish professional relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Experience in the automotive industry and holds a valid driver's and OMVIC license.
- Strong facilitation skills and the ability to work with customers to understand their needs.
- Model of confidence in their approach with customers and ability to negotiate win-win.
- Demonstrate Honest, Reliable, and Ethical business practices.
- Results-oriented with perseverance to bring projects to completion.
- Has an eye for details to go the extra mile to exceed customer expectations.
- Takes self-initiative to execute tasks but is also motivated in a team environment to achieve common goals.
- Competitive compensation plans
- Collaborative team dynamic and Family-like atmosphere
- Supportive work environment
- Health and wellness initiatives
- Community involvement activities
- Exciting company events
- Employee purchase plans and company discounts