Specialist, Branded Food Service

The North West Company

  • Winnipeg, MB
  • Permanent
  • Full-time
  • 30 days ago
The Specialist, Branded Food Service will have the overall responsibility for managing people, processes and operations for all The North West Company Quick Service Restaurants (QSR). The Specialist drives day-to-day operations by supporting restaurant teams and accurately forecasting sales and business trends.Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.Your Role:
  • Communicate, coach and train Tim Hortons, KFC and Pizza Hut restaurant staff to achieve brand standard operational excellence, support national training initiatives and be involved in new employee orientation processes.
  • Aggressively develop and retain staffing levels for restaurants; commit to selection process; monitor and optimize restaurant-level staffing to ensure shift efficiencies are met.
  • Strictly uphold audit standards and take decisive action to resolve issues, ensuring continuous improvement in operational performance.
  • Maximize the gross profit of stores by hitting targeted restaurant sales and through the understanding and controlling of all restaurant costs.
  • Proactively and consistently, manage all in-store employee and customer relations issues generated through guest experience surveys.
  • Collaborate and communicate with key operations team members on proposed changes to restaurant compliance, recruitment, training, scheduling, reporting and promotions.
  • Travel to markets 90 to 120 days per year to audit performance, train and coach staff, ensure the delivery and superior operational execution of Tim Hortons programs.
Desired Skills & Experience:
  • 3 or more years of successful multi-unit management experience in the Quick Service Restaurant industry;
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction;
  • Exceptional team building capability;
  • Demonstrated track record of workplace achievement in the selection, coaching and development of all levels of restaurant staff;
  • Market awareness and a strong retail perspective;
  • Specific knowledge and experience working with Microsoft products with an emphasis on Microsoft Excel;
  • Highly self-motivated with extraordinary communication and organization skills
Location: Gibraltar House, 77 Main Street, Winnipeg, ManitobaReports to: Category Manager, Branded Food ServiceWe create a collaborative and constructive culture by:Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building TrustThe North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.This position adheres to the Corporate Job Application Process.#WorkNWC
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The North West Company