At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position OverviewThe Business Analyst is responsible for information gathering and documentation for website, mobile app, and retail channel enhancements and maintenance. One of the key contacts for The Home Depot website-related development and integration work with internal and external teams, the individual will work closely with end users, business units, and other stakeholders to identify and maximize opportunities to utilize web-based technologies.In addition, the individual will look to improve business processes and support critical business strategies with the strategic guidance of the Ecommerce Product Management Team. The Business Analyst will work closely with project teams and support various stages of the development life cycle.Tasks assigned to this role require an in-depth and broader understanding of problem identification, analysis, and resolution. The individual must have experience working with various teams within the product development process (UX, Research, IT, third-party partners) to drive business objectives forward.Key ResponsibilitiesDefines and documents customer business functions and processes. Identifies opportunities for improving business processes through information systems and/or non-system changes; assists in the preparation of proposals to develop new systems and/or operational changes.Consults with internal and external teams to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.Acts as a liaison between departmental end users, technical analysts, information technology analysts, consultants, and other third-party vendors in the analysis, design, configuration, testing, and maintenance of projects to ensure optimal performance.Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of users. Tracks and fully documents changes for functional and business specifications; writes detailed, universally understood procedures for end users and for use in training.Collects and prepares information and reports using analytics, industry and competitive research, and trends. Consolidates information into cohesive and understandable correspondence or other written form for use in Product Management decision-making.Participates in test case definition, user acceptance testing, and testing of new system functionality. Develops training curriculum and conducts formal training sessions covering assigned system modules.CompetenciesCollaboratesAction OrientedDrives ResultsCommunicates EffectivelyPlans and AlignsSkillsPreferred candidate will have experience with agile and waterfall methodologiesProficient technical knowledge of ecommerce technologies and web developmentStrong problem-solving and critical-thinking skillsProject and change managementStrong documentation and communication skills required (Business Requirements Documents, use case development, business process diagramming, facilitating information-gathering sessions)Ability to manage and prioritize multiple tasks, operate under pressure, and meet deadlinesExcellent skills with MS Office, MS Project, and Visio or other web-based diagramming softwareDirect Manager / Direct ReportsReports to Digital Product Manager, eCommerceTravel RequirementsLimitedTravel to Toronto Store Support Location and to store locations as neededPhysical RequirementsExtended sittingRepetitive tasksWorking ConditionsWorking in an office setting: computer work, camera-on virtual meetings, taking support callsMinimum EducationUniversity or college degree in a related area of study, or equivalent experienceMinimum Years of Work Experience5+ years' experience as a Business Analyst in product, project, or change managementMinimum Leadership ExperienceNo leadership experience necessaryBilingual in French and English is an assetCertificationsCSPO an assetOther Requirements / AssetsStrong analytical skills and experience with data analysis tools (e.g., Firebase, Google Analytics, Tableau, Adobe) are an assetIn office Mon-FriIn our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.
