Coordinated Service/Urgent Response Coordinator
Dnaagdawenmag Binnoojiiyag Child & Family Services
- Whitby, ON
- $68,934-83,083 per year
- Contract
- Full-time
- Delivering service that is culturally sensitive and child centered. Ensuring that child/youth, their families, and community partners and are actively engaged in intervention planning and promoting collaborative partnerships.
- Utilizing information gathered to develop a comprehensive understanding of the strengths and needs of the child/youth, their family, and the environment that they live.
- Using clinical judgement to assess and analyze in a culturally sensitive manner the strengths and needs of the child/youth and family which will ultimately inform the area of need to be supported through service providers.
- Providing leadership and support to the development and use of an inter-agency, inter-professional and cross-sectoral integrated coordinated service plan based on the family vision and priorities that addresses the service needs of the child/youth.
- Ensuring planning is collaborative by facilitating the coming together of relevant providers from appropriate sectors, to develop and maintain the coordinated service plan for the child/youth and their family.
- Coordinating case conferences that include the family and all service providers and any other supports identified by the family.
- Updating the coordinated service plan, minimally every 6 months, to reflect shifting priorities of the family, the child’s developmental stage, progress towards goals and objectives, and transition planning.
- Maintaining a current comprehensive knowledge base of the system and resources across sectors to assist in system navigation and source appropriate services for the child, youth, and family.
- Researching and providing information and resource materials to parents.
- Acting as primary point of contact for a family and, when a new need or concern arises, respond to contacts from families to discuss the appropriate approach to addressing the need.
- Ensuring services are culturally sensitive, effective, well-coordinated, family-centered, and responsive to the child/youth’s changing needs.
- Providing written documentation for clients and external agencies in a writing style that is appropriate for the reader.
- Verbally communicating concisely, clearly and in a manner that is appropriate for the listener.
- Advocating with and on behalf of Indigenous families where necessary.
- The Urgent Response Program [Ontario Autism Program (OAP)] is designed to respond rapidly to a specific identified need to prevent further escalation of risk or harm to a child/youth, other people or property based on the identification of key high-risk factors. The URSC has a goal of ensuring that Indigenous children, youth, and family needs related to Autism services are prioritized to ensure that all services are maximized for those who are affected by Autism.
- The URSC will provide the Urgent Response Service in a culturally sensitive, comprehensive, flexible, and timely manner for Indigenous children/youth with Autism. The URS Coordinator will provide service navigation for all Indigenous children/youth referred, and lead the development, monitoring, and evaluation of the Urgent Response Service plan for those who meet the criteria for the service and their families.
- It will also be the expectation of the URSC to ensure that a culturally sensitive service plan, which will include appropriate linkages to other services and supports, is developed for the caregivers and family to better support the needs of the child/youth.
- Engaging parents/caregivers and the child/youth in the process of gathering information.
- Guided by the CANS tool, reviewing information on the child/youth’s needs and other information pertinent to service delivery.
- Collecting, synthesizing, and summarizing information relevant to the development of the URS plan, including information from all relevant environments and contexts.
- Using clinical judgement to assess and analyze in a culturally sensitive manner the strengths and needs of the child/youth and family which will ultimately inform the area of need to be supported through URS.
- Acting as the primary point of contact for the child/youth and family regarding the URS as well as a URS liaison and resource to the broader service system.
- Facilitating the active participation of the family and/or the youth themselves in the planning, including goal setting and identification of service elements to address the goal.
- Providing leadership and support to the development and use of an inter-agency, inter-professional and cross-sectoral URS plan that addresses the single area of urgent need for the child/youth and family including advocacy for our Indigenous children, youth, families, and caregivers.
- Ensuring services are effective, planning is collaborative and culturally sensitive, and facilitating the development of a URS plan that clearly identifies the integration of the URS service elements and is responsive to the child/youth’s needs.
- Facilitating the coming together and building consensus of URS providers of appropriate disciplines, to refine and coordinate the delivery of the URS service elements.
- Identifying and coordinating consultation with specialized services to address the area of urgent need including but not limited to arranging necessary assessments for the child/youth.
- Monitoring and reviewing the URS plan on a regular basis (including the formal 6-week progress report), in collaboration with the family and relevant service providers and updating as the child, youth and/or family’s needs change.
- Ensuring that planning for transition from URS is included in the plan and actively discussed with the child/youth and family.
- Supporting families to navigate health, mental health, and social systems by identifying and addressing disparities and barriers to equitable access.
- Administering (or overseeing the administration of) formal evaluation procedures to gather data on the impact of the URS intervention.
- Being knowledgeable and available to discuss the family’s concerns, if applicable, regarding their URS plan and its implementation.
- Conducting the review at the conclusion of (up to) 12 weeks of service.
- University Degree or related post-secondary education in an area that is aligned with Human and Health Services.
- Experience working within Child Welfare and/or Indigenous Child-Wellbeing setting would be considered an asset.
- Please email the following to
- Application for Employment (available at
- Resume (include 3 work-related supervisory references)
- Incomplete Applications will not be considered.
- Only those selected will be contacted for an interview.
- As an Indigenous Child Wellbeing Agency, we give priority to applicants who identify as First Nations, Inuit, Métis, and those with close affiliations.
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