Bilingual (English/French) Customer Care Advisor - Toronto, ON
Scotiabank
- North York, ON
- Permanent
- Full-time
- You'll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
- Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
- Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
- Respond to complaints and walking customers through basic troubleshooting or set up processes.
- You're passionate about customer service and have experience in customer-focused roles
- Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
- You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
- You have a high school diploma (or a recognized equivalent)
- You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
- • You are fully bilingual in French and English
- From day one of your new career, you will enjoy:
- Employee banking fees privileges
- Pre-assigned allotted personal days to help with personal and cultural commitments
- An extensive suite of customizable benefits
- Opportunities for long term savings (employee share program, RRSPs, pension)
- Access to thousands of internal learning courses
- Global Tuition Program
- Best Workplaces in Canada 2023
- Top Companies in Canada LinkedIn 2023
- Bloomberg Gender-Equality Index 2023
- World's Best Workplaces 2022
- Our Customer Contact Centre is located at 888 Birchmount, Scarborough, ON. M1K 5L1
- Position Start Date: June 4, 2024
- Position Status: Full-time (37.5 hours)