As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:CrowdStrike is looking for a Digital Customer Success Program Manager to join our fast-growing Customer Success Operations team. In this role, you will lead the development and execution of digital adoption strategies to enhance customer experience and product utilization. This role will focus on creating effective email journeys and driving product adoption content.What You'll Do:Email Marketing & Product AdoptionPartner with Customer Success Marketing to define and drive the digital customer success communications roadmapBuild and own a best-in-class Customer Success email marketing program and content that drives CrowdStrike product onboarding and adoption in a scalable wayCreate standardization and guidelines for Customer Success email design, voice, content, and format across all products and servicesDesign, implement, and optimize Customer Success programs and product adoption email journeys to drive customer engagement and feature utilizationAnalyze email data and performance metrics to identify opportunities for improvement and upsell; demonstrate impact on product adoptionManage prioritization process for new or existing email campaign enhancementsWrite compelling copy for new and existing email campaigns (in partnership with other internal teams)Run experiments to continuously improve email content and performanceGather requirements for CS Ops, Product, Engineering, and Data teams to build integrations that enable product-data-driven email campaigns and automationSource relevant content across the organization for customer success newsletters and all-hands meetingsCreate and consult on additional Customer Success content as neededStay up-to-date with innovation and best practices in email marketing and digital adoptionCross-Functional CollaborationCollaborate with Technical Account Managers, Technical Support Engineers, Customer Research, and Customer Marketing teams to ensure alignment on customer needsWork with product stakeholders to define goals and metrics for emails and digital contentGather and follow up on requirements and enhancement requests related to email marketing toolsLeverage AI tools to automate and enhance content creation, personalization, and customer insightsPerformance Indicators:Completion of digital assets deliverables for Customer Success programsDemonstrated improvement in email campaign performanceQuality and accuracy of customer-facing materialsContribution to key customer success measures (e.g., digital program engagement, time-to-value, product adoption / health scores, etc.)What You'll Need:5+ years of experience with Customer Success, Digital CS Programs, Customer Marketing, or related role in a SaaS environmentDemonstrated experience building and optimizing email journeys using marketing automation platformsStrong understanding of email metrics and analyticsExcellent writing skills with ability to create clear, concise technical content for diverse audiencesDetail-oriented with exceptional organizational skillsStrong AI proficiency, including:Ability to effectively use AI tools for content creation and optimizationUnderstanding of how to leverage AI for personalization and customer insightsExperience with prompt engineering to generate high-quality outputsKnowledge of AI limitations and appropriate use cases in customer successCustomer-centric mindset with focus on improving user experienceGrowth mindset and bias for actionWillingness to learn CrowdStrike products; familiarity with cybersecurity concepts is a plus#LI-AI1#LI-RemoteBenefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $115,000 - $160,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.
