Service Advisor -Automotive

• Maintains shop work to facilitate maximum productivity in accordance with Company policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Deals directly with all customer come backs, and ensures proper attention and level of customer satisfaction to meet the customer's needs
• Maintains timely and professional contact with service customers
• Maintains an organized and up-to-date repair log
• Prepares estimates and open and closes repair orders when required
• Has a strong computer skill and knowledge of billing software and POS Systems
• Provides support in technical questions for the service advisors based on your level of technical skill • Supervises staff when directed by the service manager
• Approves customer discounts after conferring with the General Manager/Service Manager • Schedules maintenance for service department vehicles and equipment
• Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed
• Maintains high customer satisfaction ratings
• Greets customers in a timely, friendly manner and obtains vehicle information
• Refers to service history, inspects vehicle, and recommends additional needed service
• Establishes customer's method of payment. Obtains credit approval, if necessary
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization
• Other duties as assigned

• College or University degree in business or automotive marketing
• Minimum 5 years prior experience
• Ability to read and comprehend instructions and information
• General mechanical knowledge
• Valid driver's license and a good driving record

AppleOne