ClubLink Corporate Office is Hiring! Helpdesk Technician The Helpdesk Technician is responsible for providing first-level internal technical support to all ClubLink PC users to resolve hardware, software or network issues. The Helpdesk Technician must also provide after-hours support to all ClubLink PC users. RESPONSIBILITIES: Provide internal technical support and remote troubleshooting to all ClubLink PC users Create/maintain internal Helpdesk tickets for tracking purposes and follow up with customers to ensure the issue has been resolved Serve as the first point of contact for employees seeking technical assistance over the phone, email or IM Provide support for mobile devices Android, iOS Repair broken or malfunctioning computer software and hardware including workstations and servers Install/maintain computer software, printers and replace retired hardware as required Microsoft Active Directory and Exchange maintenance (hybrid environment both on-prem and Microsoft 365) Monitor WAN traffic and network status at remote locations Create incident tickets with ISP and other third-party vendors as required Pass on any feedback or suggestions from employees to the appropriate internal team Identify and suggest possible improvements in procedures and workflow Provide after-hours support to all ClubLink PC users Help users with software, hardware, and network failure Other projects upon managers' requests. QUALIFICATIONS: College Education (Field of Study: Computer Systems and Networking) 1-2 years of experience in a call center for desktop/server support Strong knowledge of Microsoft Active Directory environment Strong knowledge of TCP/IP Knowledge of Microsoft Active Directory, Exchange, and Office Suite, Azure and Office365 Suite Knowledge of Citrix environments Knowledge of PC hardware/servers/printers Ability to coordinate and work well with others Strong organization, detail-oriented, analytical and problem-solving skills Time management skills Strong communication skills, both verbal and written Proficiency in English or Bilingual (French) Customer service focused A+, MCSE or Networking Certificates an asset Additional Details: This ia a full-time permanent position. ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact jobs@clublink.ca if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.
