Senior Business Analyst
- Ottawa, ON
- Permanent
- Full-time
- Work with internal stakeholders and subject matter experts to meet project goals and best practices
- Gather and analyze data to identify process performance gaps, recommending improvements where necessary
- Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
- Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
- Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
- Communicate with clients as needed to clarify requirements and provide progress updates
- Support end-to-end process validation and user acceptance testing
- Provide all-around project assistance where needed, whether it's handling documentation, process tracking, or stakeholder coordination
- University degree or college diploma in business administration or a related field
- 5 (five)+ years of analytical experience
- Proficient in the use of Atlassian JIRA
- Proficient in the use of ServiceNow ITSM modules and reporting
- Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity
- Demonstrated experience with Value Stream mapping
- Demonstrated knowledge of Design Thinking process
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.E-mail:
Please email Vanessa at with an attached copy of your CV.Mindwire is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any point during the recruitment process, please reach out directly to the job poster or email .We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.