Administrator, Benefit Payments Operations

Royal Bank of Canada

  • Toronto, ON
  • Permanent
  • Full-time
  • 8 days ago
Job DescriptionWhat is the opportunity?You will be responsible for the processing of all transaction requests received from pension benefit clients, ensuring accuracy and timeliness meets established standards. Administrators are part of Benefit Payment Operations team which processes approximately 500,000 pension payments monthly.What will you do?
  • Review client requests for completeness. Communicate with Client Representative for any discrepancies, clarification or incomplete requests.
  • Maintain transaction documentation and workflow records for audit
  • Data enter the transaction details into RBC systems including G+, BP
  • Meet productivity, accuracy, and timeliness targets.
  • Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to monthly payroll cycle.
  • Perform through checks on work completed to avoid errors.
  • Monthly distribution of client reports generated confirming details around payments issued.
  • Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed
  • Adhere to established policies and procedures including escalation of issues.
  • Ensure daily productivity statistics are accurate and current.
What do you need to succeed?Must-have
  • 1-3 years of relevant work experience
  • Experience in the financial industry
  • Concern for order and quality
  • Knowledge of Pensions/ Benefit Payment System and Operations
  • Superior keyboarding skills
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
  • Opportunity to obtain hands-on experience throughout your role.
  • Working with an exciting, close-knit, supportive & dynamic group.
  • Opportunity to collaborate with other business segments within the bank.
  • Excellent career development and progression opportunities.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Competitive compensation.
Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-08-27Application Deadline: 2025-09-05Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada