HVAC Dispatcher / Administrative Assistant

• Locally owned and operated
• Stability and growth with year-round work
• Opportunities for professional development and growth
• Positive and collaborative team environment
• Team events
• SNACKS in the breakroom
• Positive culture motivated by continuous improvement
• High standard of professionalism in "who we are and what we do"

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• Paid vacation
• 11 paid holidays
• RRSP with company match program

• First point of contact for our customers
• Answering incoming calls and making outbound calls
• Enhance each customer's experience, ensuring their day is positively impacted
• Liaison between our customers and service technicians and ensuring accurate and timely communication
• Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers
• Respond to incoming customer inquiries via telephone and emails in a timely manner
• Scheduling service and maintenance appointments
• Prioritizing incoming service requests and dispatching technicians
• Checking timesheets
• Purchaser orders
• Checking GPS for location and best routes
• Provide general administrative and clerical support

• Desire to support and be part of a great team!
• 2 + years of customer service, scheduling, coordinating, project coordinating or similar experience
• Excellent communication and interpersonal skills
• Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
• Proficient in using multiline phones, text messaging and email
• Able to type 40+ WPM
• Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

Welldone Mechanical Services