Service Center Quality & Coordination Specialist

Prince George, BC
$96,200-111,100 per year
Permanent
Full-time

2 months ago

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.IntroductionWe are seeking a Quality and Coordination Specialist to join our Canadian Service Center team. You will be responsible for leading all Quality Assurance/Quality Control (QA/QC) and administrative coordination activities that support safe, compliant, and efficient repair execution. This includes driving adherence to global repair quality standards, managing inspection and reporting processes, and overseeing end-to-end repair order workflow from quotation through invoicing. Your role plays a crucial part in ensuring that every repair meets Metso's safety, quality, financial, and customer satisfaction expectations. In this position, you will report to the Service Center Manager.This position is mainly located in Canada, and we are happy to offer flexible working arrangements, including hybrid options.Team you belong to:You will join a team of repair operations and technical quality specialists dedicated to delivering safe, consistent, and high-quality repair outcomes for our customers. Our team is currently developing enhanced quality management processes, continuous improvement initiatives, and standardized repair execution practices across Canada.
We work closely with internal and external stakeholders, such as Shop Supervisors, Technicians, Project Managers, Repairs Product Group technical support, and the Global Repairs Quality Manager. Our team culture is built on collaboration, accountability, continuous improvement, and a strong commitment to safety and quality. Team members are located across various Canadian service locations.What you'll do:

Lead the development, implementation, and maintenance of the Service Center's Quality Management System in alignment with global standards.
Plan, perform, and document inspections, work packages, quality checks, and technical reporting for internal and third-party repairs.
Build and lead the Repairs QA/QC function, ensuring inspectors and technical personnel maintain high competency levels.
Review nonconformances and customer complaints, perform root cause analysis, and implement corrective and preventive actions.
Drive continuous improvement initiatives including lean practices, 5S, and standardized work.
Oversee safe and profitable repair order execution from quotation through invoicing, ensuring timely and accurate workflow.
Manage SAP repair item creation, quotations, parts ordering, tracking, and financial reconciliation.
Coordinate repair resources, customer communication, and operational support to enable on-time and on-budget repair completion.

Who you are:

You bring a degree in Quality Management, Engineering, or a related technical field.
You have 4-5 years of experience in QA/QC, repairs coordination, or similar operational roles.
You are knowledgeable about industry QA/QC practices, standards, compliance requirements, and audit methodologies.
You have strong analytical and problem-solving abilities, with a continuous improvement mindset.
You demonstrate strong communication skills and stakeholder engagement abilities across technical and non-technical groups.
You are proficient with SAP, Salesforce, RMS, and MS Office tools.
You excel in fast-paced environments, managing multiple priorities with high attention to detail.
Nice to have: Auditor or Lead Auditor certifications (ISO 9001, ISO 14001, OHSAS 18001), bilingualism (English/French), and experience with repair activities such as machining, welding, or assembly.

What's in it for you:

An inspiring purpose - Join an organization focused on enabling sustainable modern life by driving innovation in minerals and metals processing.
Wellbeing and safety - Occupational healthcare, well-being programs, safety-first culture, and supportive work environment.
Compensation and rewards - Competitive salary, performance-based incentive program, and comprehensive benefits package.
Hybrid working possibilities - Flexibility to balance on-site and remote work where applicable.
A thriving culture - An inclusive, courageous, and caring culture that supports your professional growth.
Extensive learning opportunities - Global learning programs, mentoring, continuous improvement projects, and internal mobility.
Worldwide support network - Collaborate with experts across global and regional teams to learn, solve challenges, and grow together.

Get in touchWant to rise above the possible with us? Click “Apply now” to submit your application.For additional information, please contact Deidre Largent, Talent Acquisition Specialist, at deidre.largent@metso.comWe understand that some highly capable candidates may hesitate to apply unless they meet every qualification. If you're excited about this role, we encourage you to apply even if your experience doesn't align perfectly-you may be the right candidate.For positions that may be performed in Ontario, the expected salary range is $96,200.00 -$111,100.00 CAD per year. Actual compensation within this range will be determined based on skills, experience, and role-related qualifications. Compensation for roles performed outside Ontario will be determined in accordance with applicable local laws and market conditions.- - - -Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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