Service Advisor - Downtown Chrysler Dodge Jeep Ram

• Customer Interaction: Greet customers warmly upon arrival and ascertain their needs, whether for maintenance, repair, or diagnostic services.
• Consult with customers: Listen carefully to customer concerns, ask clarifying questions, and clearly explain the necessary services or repairs in a way that is easy for the customer to understand.
• Service recommendations: Based on the customer's needs, recommend services, maintenance schedules, or repairs that will ensure the vehicle’s performance and safety.
• Follow-up communication: Keep customers informed on the status of their vehicle repairs throughout the service process, including unexpected delays or additional services needed.
• Post-service follow-up: After the service, review the work performed with the customer, explain charges, and answer any final questions they may have.

• Create detailed work orders: Prepare accurate and thorough work orders by documenting customer concerns, recommended repairs, and agreed-upon services.
• Authorize repairs: Obtain customer approval for additional work not covered in the original estimate and document all authorizations.
• Scheduling: Coordinate vehicle drop-offs and pick-ups, managing the service department’s workflow to optimize efficiency and minimize customer wait times.

• Liaison role: Serve as the main point of contact between the customer and service technicians, relaying technical information and repair details.
• Technical consultation: Work with technicians to clarify service recommendations or identify solutions to complex vehicle issues.
• Quality control: Review and verify the accuracy of work orders and service estimates, ensuring all necessary repairs are completed before closing the work order.

• Upsell services: Educate customers on recommended or required maintenance services based on mileage, wear and tear, or manufacturer guidelines. Offer additional services that may improve the vehicle's performance or extend its lifespan.
• Promotions: Inform customers about current service specials, warranties, or discounts available at the dealership.
• Product knowledge: Stay updated on new automotive products and service procedures to effectively communicate with customers and recommend additional services.

• Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service.
• Survey feedback: Encourage customers to complete surveys and provide feedback about their service experience, working to resolve any issues promptly and professionally.
• Loyalty programs: Promote dealership loyalty programs and encourage customers to return for future services and repairs.

• Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees.
• Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.
• Payment processing: Handle cash, credit card, and warranty transactions, ensuring proper financial documentation is maintained for all services.
• Warranty claims: Process warranty claims for customers and work with the manufacturer to resolve any warranty issues efficiently.

• Experience: Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
• Technical knowledge: Strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
• Communication skills: Excellent verbal and written communication skills, with the ability to explain technical information to customers in a clear and simple manner.
• Customer service skills: Strong customer service orientation with a focus on building positive, long-term customer relationships.
• Sales skills: Ability to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer.
• Organizational skills: Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment.
• Problem-solving: Ability to troubleshoot customer concerns and resolve issues in a timely, efficient, and professional manner.
• Computer proficiency: Comfortable using dealership management software (e.g., CDK, Reynolds & Reynolds), appointment scheduling systems, and Microsoft Office Suite.

• Industry experience: Experience in both dealership and independent repair facilities is an asset.
• Brand experience: With Chrysler, Dodge, Jeep, and Ram

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 350 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

Downtown AutoGroup