Product Owner, Food & Beverage Digital Products
Four Seasons Hotels
- Toronto, ON
- Permanent
- Full-time
- Prioritize guest / staff experience over internal business structure.
- Responsible for seamless post-stay related digital products.
- Health across all phases of the F&B customer journey
- Create, manage, and maintain post-stay related digital product roadmaps.
- Conduct business performance reviews
- Conduct Monthly, Quarterly Stakeholder management meetings.
- Analyze guest behavior based on product usage.
- Identify forward looking guest behavior trends.
- Generate insights that lead to new product features closing performance gaps.
- Think to the future and generate leading ideas.
- Design product innovations and new features
- Bachelor’s degree in business required.
- 4-6years of experience in a fast-paced environment
- Proven track record in product management, design and development
- Experience in hospitality systems and operations
- Proven track record of advancement and high performance
- Experience working closely with enterprise architects, software developers, and back-end engineers in connecting complex enterprise systems into consumer-facing digital products and services.
- Experience and successful track record managing technical, business, and marketing stakeholders across large organizations and leading change management.
- Prior experience working with Agile/Scrum frameworks.
- Strong understanding of hospitality POS, PMS platforms
- Strong understanding of hospitality change management, training and program deployment
- Strong understanding of front-end, back-end, and middlware software development on web, mobile app, and other platforms
- Strong understanding of User experience and Digital Product Design
- Strong understanding of Scrum/Agile development methodologies
- Strong program management skills in delivering complex software, and operational projects
- User-story writing and backlog grooming.
- Knowledge of Front-end development and mobile app development technologies
- Familiarity with User and session management platforms such as AuthO etc.
- Knowledge in working with PCI compliance, and payment solutions and platforms
- Knowledge in SQL, relational and non-relational databases
- Knowledge in working with REST APIs and JSON objects.
- Knowledge in working with Adobe Analytics, Google Analytics, Firfebase, Google Data Studio
- Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL)
- Knowledge of business and marketing practices highly desired
- Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.
- Experience Minded: Laser focused on the guest, and designing experiences and products that best meet their needs during those moments that matter most.
- “Athletic” Problem Solver: An ability quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.
- Analytical Mind-set: An ability to interpret data in order to arrive at next level guest insights and translate into compelling features, functionality and offerings.
- Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops.
- Team Builder: A proven ability to lead and develop others especially junior resources.
- Create Buy-In: develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
- Proactive Self-Starter: delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.\
- Delivery Success: Proven track record of driving and launching complex, technical, consumer-facing products and services from ideation through to implementation.
- Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.