Product Owner, Food & Beverage Digital Products

Four Seasons Hotels

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Product Owner, Food & Beverage Digital ProductsThe Product Owner, Food & Beverage, will provide clear accountability and leadership for the F&B business unit across the customer journey. This role will prioritize guest / staff experience over internal business structure and will be single minded in their focus on developing Food & Beverage digital products that exceed guest and diner needs.Working in collaboration with other Product Owners, Product Design, Guest & Insights, IST, Operations and third-party vendors, this team member will support the development of a thorough understanding of the guest journey health of the Food & Beverage Digital experience—while defining the “key moments that matter,” and crafting a roadmap to drive OKRs.The Product Owner will be responsible for the development and management of F&B digital experiences, and accountable for the performance and lifecycle of these products. The Product Owner will create, own, and groom the F&B digital product roadmap, leading conception, planning, implementation and launch.Key accountability areas include driving adoption of F&B digital reservations; F&B reservation conversions; mobile ordering; in-room dining; and maximizing F&B spend across the portfolio.This individual will foster collaboration amongst other product owner, and cross-functionally as they represent the voice of the guest.What You’ll Be Doing:Product Management
  • Prioritize guest / staff experience over internal business structure.
  • Responsible for seamless post-stay related digital products.
  • Health across all phases of the F&B customer journey
  • Create, manage, and maintain post-stay related digital product roadmaps.
Performance Management
  • Conduct business performance reviews
  • Conduct Monthly, Quarterly Stakeholder management meetings.
  • Analyze guest behavior based on product usage.
  • Identify forward looking guest behavior trends.
  • Generate insights that lead to new product features closing performance gaps.
Innovation
  • Think to the future and generate leading ideas.
  • Design product innovations and new features
What You Bring:
  • Bachelor’s degree in business required.
  • 4-6years of experience in a fast-paced environment
  • Proven track record in product management, design and development
  • Experience in hospitality systems and operations
  • Proven track record of advancement and high performance
  • Experience working closely with enterprise architects, software developers, and back-end engineers in connecting complex enterprise systems into consumer-facing digital products and services.
  • Experience and successful track record managing technical, business, and marketing stakeholders across large organizations and leading change management.
  • Prior experience working with Agile/Scrum frameworks.
  • Strong understanding of hospitality POS, PMS platforms
  • Strong understanding of hospitality change management, training and program deployment
  • Strong understanding of front-end, back-end, and middlware software development on web, mobile app, and other platforms
  • Strong understanding of User experience and Digital Product Design
  • Strong understanding of Scrum/Agile development methodologies
  • Strong program management skills in delivering complex software, and operational projects
  • User-story writing and backlog grooming.
Key Skills:
  • Knowledge of Front-end development and mobile app development technologies
  • Familiarity with User and session management platforms such as AuthO etc.
  • Knowledge in working with PCI compliance, and payment solutions and platforms
  • Knowledge in SQL, relational and non-relational databases
  • Knowledge in working with REST APIs and JSON objects.
  • Knowledge in working with Adobe Analytics, Google Analytics, Firfebase, Google Data Studio
  • Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL)
  • Knowledge of business and marketing practices highly desired
  • Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.
Who You Are:
  • Experience Minded: Laser focused on the guest, and designing experiences and products that best meet their needs during those moments that matter most.
  • “Athletic” Problem Solver: An ability quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.
  • Analytical Mind-set: An ability to interpret data in order to arrive at next level guest insights and translate into compelling features, functionality and offerings.
  • Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops.
  • Team Builder: A proven ability to lead and develop others especially junior resources.
  • Create Buy-In: develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
  • Proactive Self-Starter: delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.\
  • Delivery Success: Proven track record of driving and launching complex, technical, consumer-facing products and services from ideation through to implementation.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels