Food & Beverage Supervisor-GCT
Great Canadian Gaming
- Toronto, ON
- Permanent
- Full-time
- Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
- Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
- Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
- Assists with the screening and selection of new hires; organizes and tracks training progress
- Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
- Orders front of house supplies as required; may participate in monthly inventory count
- Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter)
- Offers F&B expertise to internal and external customers
- Liaises and communicates effectively with all appropriate operational departments and team members
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
- High School diploma; Post Secondary education in hospitality or suitable combination of education and experience
- 2 years Food & Beverage experience
- 2 years experience in a lead or supervisory role
- POS experience
- WHMIS an asset
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Bilingual (English/French) is an asset but not required
- Regular office, restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours