Team Lead, Fraud Investigations

First West Credit Union

  • Langley City, BC
  • Permanent
  • Full-time
  • 2 days ago
Job Category: RiskJob Description:We are currently seeking a Team Lead, Fraud Investigations to join our team.The Team Lead, Fraud Investigations is responsible for leading complex external investigations into criminal and fraudulent activities, while advising and supporting the organization in the application and administration of security policies. The role demands a high level of judgment, intuition, and discretion in managing evidence and investigations. By applying best practices and established investigative techniques, the Team Lead ensures compliance with service level standards for quality and timeliness. In addition to analyzing, developing and implementing organization wide procedures to mitigate fraud and security risks, this role leads a team of Fraud Coordinators. This team acts as a key resource across the organization on fraud and security issues, managing cases, and collaborating with other teams to address incidents effectively.This role is required to be on a rotational on-call (24/7) schedule and may require travel.Here's what would be included as a part of your typical day
  • Leadership: Leads and oversees a team of fraud coordinators including coaching, performance managing activities, training and developing team members to foster a supportive and collaborative environment. Encourages process improvement with a focus on efficient service delivery, ensuring performance and service level standards are achieved or exceeded. Conducts quality assurance reviews of incidents completed by fraud investigation team members. Ensures all significant issues are escalated in a timely manner to management.
  • Investigation: Leads and conducts external investigations, including complex, high-profile incidents relating to criminal and fraudulent activities such as, fraud, theft, robbery, extortion, and bomb threats, using various investigative tools, technology, and strategies to mitigate risk. Complies with judicial requests including production order/search warrants. Actively pursues opportunities for recovery, restitution and/or arrest ensuring all investigations are conducted in accordance with professional standards and internal service level agreements. Completes investigative fieldwork, interviews witnesses and suspects, gathers and maintains evidence and prepares written case reports in a timely manner. Ensures insurance claim process is followed when applicable. Assists management with internal investigations.
  • Risk and Compliance: Ensures compliance with existing legislation, supports the team in AML compliance and complies with regulatory reporting requirements including ensuring applicable referrals are completed to the AML team as required. Provides consultation, technical advice and support in the development and implementation of effective and proactive fraud risk management and security programs. Provides consultation as it relates to security, safety, and fraud risks.
  • Representation: Represents First West (FW) in criminal and/or civil proceedings as required to testify on FW's behalf. Remains active in investigative community and relevant associations and works with external organizations and industry peers to build strong working relationships in the industry. Represents FW as a professional subject matter expert. Coordinates the activities of the Emergency Response Team in the event of branch/regional office intrusions and ensures stabilization of location resources including personnel, cash and physical security following criminal events. Provides technical advice and support in the development and implementation of effective and proactive security programs, controls, guidelines and systems. Acts as a liaison with law enforcement, justice system agencies, regulatory bodies, internal and external auditors, and emergency call out vendors.
  • Proactive Measures: Stays current on industry trends, tools, and regulations. Identifies and assesses financial crime and security trends, recommends mitigation strategies and escalates issues to the Manager as needed. Uses data analytics to mitigate identified risks and brings forward innovative ideas to enhance fraud detection programs, create efficiencies and for process improvement. Develops and implements procedures and policies to mitigate fraud and security-related risk exposure. Identifies learning needs for team members in the application of fraud risk, fraud prevention/detection, security, and safety processes/procedures. Develops and conducts internal and external training sessions on financial crime prevention.
Required Skills, Experience & Qualifications
  • Degree in Criminology/Financial crime or related discipline required
  • Certified Fraud Examiner or equivalent preferred
  • 4 years' experience in the financial industry; including 3 years' experience in financial crime and experience in a leadership role.
  • Demonstrated investigative/research skills, problem-solving, decision-making, interviewing and report writing skills preferred
  • Comprehensive understanding of criminal law and other relevant laws and statutes preferred
  • Experience with developing and implementing procedures, conducting investigations and financial industry operational knowledge preferred
  • Demonstrated leadership skills (communication, coaching and change management) with the ability to influence others within the organization
  • Demonstrated written and verbal communication skills, with the ability to interact effectively and build long-term relationships with a wide variety of stakeholders, such as regulatory bodies, auditors, industry peers and law enforcement agencies
  • Take responsibility for self-development and continuous learning
  • Experience with fraud detection software / case management with the ability to learn, adapt and to effectively use new or enhanced programs
  • Proficient with computer software programs, e.g. MS Office
  • In-depth knowledge of banking processes and systems
  • Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
About Us:What's in it for you:First, we strive to make our team members feel genuinely rewarded. You'll have:
  • Mental health coverage and resources
  • Customizable health benefits, as well as topped-up parental leave
  • Performance-based compensation, employee banking advantages and group RRSP matching
  • Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back-in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.Take the next step in your career as part of our team. Apply for this opportunity!Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.Diversity, Equity, Inclusion & BelongingAt First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.Your individuality is welcome here.About UsWe're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

First West Credit Union