SAP AMS Director

Toronto, ON
Permanent
Full-time

9 days ago

Company DescriptionTalan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficientlyJob DescriptionReporting to the SAP Delivery Leader, the SAP AMS Director is a key leader within the SAP delivery organization. You oversee the AMS practice, driving both business growth and operational excellence.In this role, you will act as the entrepreneurial owner of AMS, converting projects into managed services, developing new AMS business, and ensuring high-quality, autonomous day-to-day delivery. You bring strong SAP expertise, commercial acumen, and the ability to build trusted client relationships while steering the financial, operational, and strategic direction of the AMS practice.Your mission consists of:

Leadership, Vision & Initiative
Drive AMS business growth through proactive pipeline development, project-to-AMS conversions, and strategic prospecting.
Act as the commercial owner of the AMS service portfolio (service definition, pricing, and positioning).

Excellence in Operational Delivery
Lead daily AMS operations with a high degree of autonomy, overseeing ticket dispatch, backlog management, SLO compliance, and escalation handling.
Ensure seamless project-to-AMS transitions and enforce operational standards across the delivery team.

Customer Orientation
Build and maintain trusted executive-level client relationships with a focus on retention, renewals, and long-term value creation.
Manage governance activities, including operational reviews, strategic updates, and sensitive client escalations (audits, SAP CIC interactions, etc.).

Collaboration & Team Leadership
Directly lead the AMS Functional Team Lead and Customer Care Manager, ensuring clear expectations, talent development, and succession planning.
Foster a culture of accountability, service excellence, collaboration, and continuous improvement.

#TalanAmericas #LI-SAMLEBELQualifications

Technical Expertise: 10+ years of SAP AMS or SAP delivery experience, including leadership responsibilities in support operations or managed services.
Technical Expertise: Strong understanding of SAP support models, ITIL practices, SAP Partner operations, and PCOE requirements.
Sector Experience: Proven experience in business development or acquisition of managed services clients (beyond simple renewals or account management).
Achievements (SAP): Demonstrated success managing AMS financials, tooling strategies, escalations, and governance processes.
Achievements (Leadership): Track record of operating autonomously, making informed decisions, and driving transformational initiatives with an entrepreneurial mindset.
Education: Bachelor's degree in IT, Business, or a related field (advanced degree is an asset).
Communication: Good oral and written communication skills, in French and English, to communicate with clients located across North America.

Additional InformationWhat about the advantages of joining us?Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Talan

Apply Now