Field Service Technician/Advisor
ProMach
- Vancouver, BC
- Permanent
- Full-time
- You can effectively install and setup all Wexxar Bel/IPAK machines
- You will perform Field rebuilds (partial or complete) of Wexxar Bel/IPAK equipment
- You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility
- When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support
- Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar Bel/Dekka equipment working in the field
- Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar Bel/Dekka equipment
- Advise customer of parts needed; act as a salesperson to recommend parts for purchase
- Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
- Sometimes you will be asked to travel on short notice (Customer emergencies)
- Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
- Because continuous learning is what we believe in you will continually update yourself on all Wexxar Bel/Dekka products by participating in on-site and off-site training sessions and courses
- Technical college/ University Trade Certification (Millwright, Technician) 3- 5 years related work experience
- If you are a new grad, we are happy in invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist
- Experience in a packaging or automation industry is preferred
- Able to travel within North America 60% of the time
- Diploma in PLC/ HMI/ Servo Controls or related experience
- Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
- Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
- Strong analytical and problem-solving skills.
- Experience working with pneumatics, knowledge of mechatronics
- Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
- Excellent prioritization skills with minimal guidance and direction.
- Must have a valid passport and able to travel to and within the USA and Canada
- Own car required with a valid BC Driver’s license
Dedicated: Devoted to a task or purpose with loyalty or integrityMotivation : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workEducation : Technical/other trainingExperience : 3 years: Experience working with pneumatics, knowledge of mechatronics
3 years: Diploma in PLC/ HMI/ Servo Controls or related experience
3 years: Experience in a packaging or automation industry