Salesforce Technical Project Manager
NTT Data
- Halifax, NS
- Permanent
- Full-time
As an integral part of the services arm of the partner ecosystem, the Technical Project Managers work closely with different stakeholders through the client organization to coordinate the consultancy-side implementation team (management, subject matter experts, consultants, and developers) accordingly. This involves driving all the project stages, including planning and execution. A Technical Project Manager in the Salesforce world wears many hats. Responsibilities will vary depending on the size of the implementation and their own technical acumen.Responsibilities:
- Develop and manage Salesforce project plans including tasks, milestones, status, and allocation of resources
- Support engineering and business teams to successfully deliver their projects on time and on budget with our Cloudastick quality
- Discovery & requirements gathering:
- Participate in client discovery sessions working with technical and functional team members to identify the right solution for each client
- Work with the client to translate their needs into detailed requirements and eventually translate to user stories
- Work closely with the Technical Lead to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required to action
- Delivery:
- Team enablement - confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)
- Approval - ensure sign-off by the client of the different project phases (Build, QA, Deployment)
- Sprint planning - manage scrum/agile ceremonies, including huddles, backlog grooming, increment planning, retrospectives and sprint demos (when applicable to the consultancy's delivery methodology)
- Risk management - identify and mitigate risks or issues on a project by project basis, implementing strategies to minimize impact to the project, controlling deviations from the project schedule and estimated costs
- Reporting:
- Prepare and manage project schedules, burn reports, status reports and change orders
- Report on the status of the project to internal management and the client management team, including escalating issues where appropriate
- Maintain accurate forecasting for project resources according to the approved budget
- Build and maintain relationships with clients day-to-day, exceeding client expectations and ensuring satisfaction
- Support clients throughout the project and post-project implementation process.
- 5+ years of experience with Salesforce/CRM tools and Sales Operations functions within medium/large scale environments
- Experience designing, building, testing, deploying, supporting integrations between core systems, CRM and third party systems
- Experience with all phases of the systems development lifecycle
- Effectively communicates with business owners and users concerning proposed and existing system functionality
- Technical experience with Visualforce and APEX
- Hands-on experience with report writing, data management/data manipulation and dashboards
- Negotiation skills to manage and prioritize a variety of end user enhancement requests
- Project management skills to ensure proposed functionality is implemented in a timely manner
- Ability to work effectively as a member or leader of cross functional teams
- Effective multi-tasking skills to address simultaneous diverse needs
- Platform Developer and Sales Cloud Consultant certifications are preferred