Field Customer Service Technician

Vishay Precision Group

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 days ago
  • Apply easily
Overview:KELK Canada (Vishay Precision Group ULC) is a major worldwide supplier of force sensors and advanced opto-electronic instrumentation. In business for almost 70 years, we are acknowledged by our metals industry customers to be a world leader in the design, development and manufacture of innovative, high quality and industrial instrumentation.KELK VPG has facilities, operations spread around the globe, and there is one consistent thread that ties everything together and ensures our continued success: Our People.We are looking for a motivated Field Service Engineer to join our team!Responsibilities:Under the general supervision of the Field Customer Service Manager, this position is responsible for the technical support for KELK products by providing installation and commissioning services, prepare pre-shipping factory acceptance testing, adhere to annual service schedules, and provide product training to customers.
  • Insure the readiness for commissioning through the use of the SPS, site progress summary and weekly customer contact.
  • Responsible for installation supervision for on-sire activities for cold commissioning, hot commissioning, performance tests, customer training, weekly site reports, and commissioning sign off on required documents.
  • Follow up on action items after commissioning, update system configuration files, host in house commissioning review meeting, provide customer feedback.
  • Support the Project Coordinator in carrying out pre-shipping activities such as system test, factory acceptance testing, customer training.
  • Testing new Software releases
  • Updating drawings, part lists, manuals, training material
  • Design Maintenance activities, creating Engineering Change Notices, ECN
  • Participate in assignments related to new product development
  • Providing support to the project team as required
  • Provide technical support to Sales team on product applications
  • Provide technical support to the Production department
  • Validating new product versions
Region:
North AmericaBenefits:
  • Competitive benefits package
  • Extended health and life insurance
  • Extended vision and dental
  • Company matching RRSP.
  • Paid vacation
  • Good team environment and great company culture
  • On-site parking
  • All PPE provided by company.
  • Bachelor’s degree in engineering from an accredited university or post-secondary education (diploma) in a technology field with appropriate experience required.
  • PEng., E.I.T. or similar designation desired
  • 2-5 years of experience with control, automation and electromechanical products and systems in an industrial, automotive, or aerospace environment, preferred, but other markets will be considered.
  • Mechanical and Electrical aptitude, necessary
  • Experience and knowledgeable on electrical, mechanical, computer and networking tools, such as digital volt meters, oscilloscopes, and other test/measuring equipment.
  • Read and understand technical documentation such as electrical schematics, mechanical outlines, network interconnect diagrams, etc.
  • Experience with AutoCAD and/or SolidWorks
  • Experience with PLCs and Automation systems (use and design)
  • Sound awareness and experience of industrial safety procedures
  • Possess excellent communication and interpersonal skills
  • Strong sense of professionalism and diplomacy with a demonstrated ability to establish and maintain relationships with internal and external customers
  • Demonstrated strength in time management and organizational skills with the ability to multi- task/prioritize and be adaptable in a fast-paced work environment
  • High degree of attention to detail and accuracy

Vishay Precision Group