Managed Services, Presales Solution Architect, Senior Manager - Operate

Toronto, ON
Permanent
Full-time

21 days ago

Job Type: Permanent
Work Model: Hybrid
Reference code: 132893
Primary Location: Toronto, ON
All Available Locations: Toronto, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

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SummaryWe are seeking a seasoned presales solution architect to design, price, and present end-to-end BPO managed services solutions across Finance and Accounting, Procurement, Supply Chain, HR, and Customer Operations. You will serve as a trusted advisor to clients and internal stakeholders, shaping solutions from discovery through contracting and ensuring a seamless transition to delivery balancing client outcomes, risk, and deal economics.What will your typical day look like?

Understand client requirements: Lead discovery and due diligence with sales and SMEs to capture process scope, volume profiles, target SLAs/XLAs, compliance needs, application landscapes (e.g., ERP/CRM/ITSM), and budget constraints.
Solution design: Architect comprehensive BPO managed services solutions including target operating model (onshore/nearshore/offshore), staffing and location strategy, workflows/case management, automation.
Transition and transformation planning: Define knowledge transfer, parallel run, go-live, and stabilization plans with risks, controls, SOPs/runbooks, and gated readiness criteria.
Proposal development: Create compelling proposals, pricing models, and Statements of Work that clearly articulate business benefits, scope, delivery model, assumptions, and risk mitigation.
Presentations and demonstrations: Deliver persuasive narratives, solution walkthroughs, and proof-of-concepts to executive and technical stakeholders; defend solution choices and commercials.
Service management and governance: Define SLAs/XLAs, KPI frameworks, reporting and analytics, and governance cadence; embed continuous improvement and gain-share mechanisms.
Security, risk, and compliance: Incorporate privacy, data residency, SoD, identity/access controls, and industry standards (e.g., ISO/SOC) into solution design and delivery approach.
Collaboration: Partner closely with sales, delivery/operations, engineering/automation, and finance/legal to ensure solutions are deliverable, defendable, and aligned with client expectations.
Continuous improvement: Capture lessons learned from pursuits and delivery feedback to enhance solution templates, benchmarks, and presales processes.

About the teamThis is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.Operate brings together technology, talent, and global delivery capabilities to provide ongoing outcomes and measurable client value. You will work closely with sales, COEs, delivery leaders, and finance/commercial teams in a collaborative, high-energy environment.Enough about us, let’s talk about you

12+ years in presales, solution architecture, or similar technical role within the BPO managed services industry.
Proven delivery background, preferably delivering Finance or HR or SCM BPO services
Strong command of deal financials and pricing strategies, including FTE, transaction, and outcome-based models and SLAs.
Demonstrated ability to design and present comprehensive managed services solutions, develop SoWs, and deliver persuasive client presentations.
Solid understanding of Finance back-office processes (R2R, P2P, O2C, FP&A), HR, Supply Chain, and Procurement operations.
Familiarity with industry best practices and emerging trends in back office finance operations
Excellent communication and storytelling skills; ability to translate complex technical and process concepts for both technical and non-technical audiences.
Strong analytical and problem-solving skills with a track record of identifying client needs and developing innovative, pragmatic solutions.
Proven ability to work effectively in cross-functional teams and collaborate with stakeholders at all organizational levels.

Total RewardsThe salary range for this position is $126,000 - $234,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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