Senior Manager, Financial Member Solutions

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a Health Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

• Lead disciplined, forward‑looking sales management that leverages data and insights to understand current results, forecast trends, and identify opportunities for both growth and improvement.
• Coach and support team members at all levels-including managers and MER/Senior MSTR roles -to build confidence, enable success, and foster a high‑performance mindset.
• Strengthen member relationships by prioritizing the end‑to‑end experience and regularly engaging with Members to understand their needs and satisfaction.
• Champion digital and multichannel adoption to meet members where they are and encourage efficient, modern service experiences.
• Engage the team in executing structured sales and service leadership processes that reinforce accountability, drive results across all KPIs to achieve annual targets.
• Guide the team in uncovering member needs and delivering tailored advice across lending, investment, and deposit solutions.
• Maintain oversight of credit structuring and approvals, ensuring decisions are both member‑focused and risk‑appropriate.

• Identify opportunities-both where performance can be improved and where strong results can be scaled-to enhance the Member Solutions Team's contribution to organizational goals.
• Reinforce the department's role as a differentiator by promoting a culture of proactive outreach, deep relationship‑building, and consistent service excellence.
• Drive cross‑functional collaboration to elevate member offerings, streamline processes, and strengthen enterprise alignment.
• Lead initiatives that evolve digital and multichannel engagement, ensuring alignment with changing member behaviours and expectations.
• Champion ongoing change management and continuous improvement, supporting adaptability, innovation, and operational agility.
• Continuously monitor market conditions and competitive activity to inform strategic decisions and anticipate future needs.

• Provide frequent coaching, constructive feedback, and mentorship that empowers employees to take ownership of their performance and development.
• Foster a collaborative, inclusive, motivated, and high‑performing team environment built on trust and accountability.
• Develop employees through thoughtful goal setting, performance assessments, and career planning conversations that encourage growth and clarity of expectations.
• Lead with empathy and integrity, ensuring health, safety, and well‑being remain priorities.
• Inspire a sense of shared purpose and pride by reinforcing how the team's work differentiates the institution and strengthens member loyalty.

• Ensure operational integrity by upholding policies, procedures, compliance expectations, and internal controls.
• Monitor credit quality and risk indicators, maintaining strong oversight and supporting sound decision‑making.
• Navigate and support unionized workforce dynamics where applicable, ensuring alignment with organizational values and a respectful, collaborative environment.
• Ensure day‑to‑day operations meet excellence standards while maintaining a forward‑looking view toward improved efficiencies and service delivery.

• Have sound business acumen that you built with a post-secondary degree or diploma in business, related fields or an equivalent combination of education and industry experience
• Proven ability to build and execute sales strategies that drive measurable, sustainable results, including pipeline management, forecasting, and performance analysis.
• Minimum 5 years of experience in financial services including credit sales with strong knowledge of mortgage and loan structuring, and investments.
• Strong planning and organizational capabilities with a demonstrated ability to turn strategic goals into actionable plans.
• Effective leadership and coaching skills that empower people, build confidence, and elevate team performance.
• Experience with unionized environments, and managing people remotely is an asset.
• Comprehensive knowledge of financial services operations, products, and member needs.
• A proactive, initiative‑driven approach to assessing business needs and leading strategic improvements.
• Exceptional communication and interpersonal abilities, with a talent for influencing and collaborating across teams.
• Solid understanding of enterprise risk, compliance, and regulatory requirements.
• Work extended hours as needed for business priorities, meetings, or community engagement.

FirstOntario Credit Union