IT Manager

• You lead by example and drive a culture of excellence and accountability
• You are passionate about healthy living and values which align with Silver Hills
• You thrive in a fast-paced, change-driven environment, able to deliver results in short, focused iterations

• You understand the operational value of IT within a manufacturing context and acts as a business enabler
• You bridge people, processes, and technology to continuously improve performance and service quality
• You are deadline-oriented and able to manage tasks while meeting deadlines
• You are an excellent communicator who can work independently or collaboratively in a team

• You have strong technical expertise in cloud platforms (Azure, Microsoft 365), hybrid cloud environments, and identity management (Entra ID/Active Directory)
• You are proficient in virtualization (Hyper-V, VMware) and Windows Server administration for enterprise and plant operations
• You have knowledge of cloud-based integrations with ERP/MRP platforms, EDI systems, and SQL databases to support manufacturing workflows
• You are skilled in cybersecurity for hybrid IT/OT environments, including layered defenses, incident response, and compliance
• You have experience designing high-availability, disaster recovery, and automation solutions that ensure uptime in production environments
• You have the ability to align IT strategy with plant operations by leveraging cloud services for scalability, data visibility, and analytics

• You have 5+ years of IT infrastructure and operations experience, including 2+ years in a leadership role
• You have a proven track record in security implementation, cloud adoption, and policy development
• You have experience supporting ERP/MRP platforms, EDI workflows, and SQL database environment

• Experience in a manufacturing environment, supporting both business and production systems
• Knowledge of OT networking, PLCs, SCADA, and secure industrial connectivity
• Exposure to SIEM platforms (e.g., Microsoft Sentinel, Splunk, or similar)
• Certifications such as Microsoft Certified: Azure Administrator, ITIL Foundation, or CISSP

• Oversee IT infrastructure including cloud virtualization, storage, networking, and server environments (Microsoft 365, Azure, Hyper-V/VMware)
• Develop and monitor KPIs for infrastructure health, service desk response, and SLA adherence
• Maintain IT policies, documentation, patching standards, asset management, and change controls
• Lead and mentor the IT support team, including Support Lead and Technicians
• Create a culture of ownership, accountability, and continuous improvement across all support interactions
• Own daily EDI operations, troubleshooting, and improvement efforts
• Manage relationships with our EDI provider and coordinate integrations with customers, 3PLs, and suppliers
• Take initiative on system improvement projects, automation opportunities, and business continuity planning
• Understand how information flows through ERP/MRP systems and SQL databases to support data-driven decision-making
• Provide IT support for production technologies, including PLCs, SCADA, and industrial PCs
• Partner with engineering and maintenance teams to resolve plant floor data flow and connectivity issues
• Implement and manage layered security controls across endpoints, servers, and cloud systems
• Assist with audits and regulatory compliance related to data protection and IT security frameworks
• Manage vendor contracts and maintain effective relationships with hardware, software, and cloud service providers

• You may on occasion work at varied times as the job requires
• Primary office location: 34494 McClary Rd, Abbotsford, BC
• Other office location: We have 6 locations within the Abbotsford area that require IT support from time to time
• You will need to travel between different office locations
• Valid DL

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Performance Bonus and RRSP Matching
• Free delicious and healthy bread
• Fitness incentive fund to help you thrive
• Friendly and supportive work environment and an ambitious team
• Discounts at our retail store with a great selection of healthy organic products
• Company social events focused around health, great tasting food and getting together as a team

Silver Hills Bakery