Dispensing Advancement Consultant - Burnaby, BC

• Partner with the Head of Dispensing Advancement (HODA) to operationalise and deliver the Dispensing Advancement (DA) strategy, translating strategic priorities into national standards, frameworks, and executable programs that drive consistent, high-quality dispensing across Canada.
• Support the development, governance, and continuous improvement of dispensing systems, processes, and “What Good Looks Like” standards, ensuring regulatory compliance, consistency of practice, and alignment with clinical and service excellence objectives.
• Collaborate with global Dispensing Advancement teams to adapt and embed global best practice within the Canadian context, ensuring alignment with provincial regulatory requirements, market needs, and the Specsavers clinical and customer experience strategy.

• Act as national subject matter expert in ophthalmic lenses, progressive lens designs, and troubleshooting, defining best-practice standards and overseeing the development of evidence-based training content to minimise returns and remakes, and deliver a high-quality dispensing experience.
• Serve as subject matter expert in contact lens fitting principles, lens technologies, and complication management, setting best-practice clinical standards and overseeing development of training resources to support a high-quality, customer-centric fitting experience.

• Partner with Learning & Development to design, govern, and deliver the national dispensing professional development framework, aligned to the Specsavers Learning Journey (SLJ) and provincial regulatory competencies and standards of practice.
• Drive the development and Canadian localisation of global learning content for opticians, student opticians, lead dispensers, and ECCs, ensuring clinical relevance, consistency, and regulatory compliance.
• Support the mapping of existing opticianry competencies and the development and maintenance of accredited continuing education and core learning interventions (e.g., CDP, Month in Focus) to ensure quality, consistency, and ongoing professional development alignment.

• Lead and contribute to the development and enhancement of dispensing technologies, tools, and platforms (including VDT/VDTM), working with global and local stakeholders to support scalable, high-quality dispensing.
• Plan and manage DA initiatives end to end, ensuring projects are delivered to agreed scope, timelines, and budgets, and supported by clear governance and performance measures.
• Define and maintain national reporting frameworks, dashboards, and reports to track dispensing quality, customer outcomes, contact lens clinical performance, adoption of products and technologies, and ROI of capability initiatives, in partnership with Product, Trading, Retail, and Training teams.

• Provide expert technical and clinical input to Product, Marketing, Trading, and Training teams to ensure the accuracy, consistency, and effectiveness of POS materials, pricing tools, communications, and learning resources.
• Support the Head of Dispensing Advancement in representing opticianry internally and externally by planning and delivering professional presentations, workshops, and conference content (e.g., SDC, mini-SDCs, industry events), and by identifying and showcasing best practice through national pilots, targeted project-based store visits, and performance insights.
• Act as a brand ambassador for Specsavers, modelling professional leadership, values, and behaviours, while maintaining current knowledge of industry developments, emerging technologies, and evolving best practices in dispensing.

• Registered Optician and/or Contact Lens Practitioner in Canada with 5+ years of experience as a Licensed Optician
• Strong customer service mindset, with the ability to model and embed customer-centric behaviours that enhance the in-store experience.
• Demonstrated experience across store-based operations and field-based training or support roles.
• Proven ability to lead projects end to end, translating strategic objectives into timely delivery and measurable outcomes.
• Excellent organisational and prioritisation skills, with the ability to manage competing demands and perform effectively under pressure, both independently and as part of a team.
• Highly developed written, verbal, and interpersonal communication skills, with the ability to produce high-quality documentation and confidently engage and present to diverse audiences at all levels.
• Strong attention to detail and analytical capability, with the ability to identify opportunities for improvement and drive continuous enhancement of processes, standards, and outcomes.
• Demonstrated commercial acumen, supported by sound financial understanding.
• High proficiency in Microsoft Office and related digital tools, including databases, electronic calendars, email, and internet-based systems.
• Flexibility to work outside standard business hours when required, and willingness to undertake periodic travel (including overnight) to support projects, industry events, and pilot initiatives.
• Required to carry a valid driver's licence in good standing.

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

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