ServiceNow Techno Functional IT Operations - L3
- Toronto, ON
- Permanent
- Full-time
Analyze support trends and build an automation roadmap focused on AI, self-service, and workflow efficiency
Act as the single point of contact for escalations and collaborate with support teams to resolve issues
Serve as the product owner for IT Ops Automation, driving initiatives like password reset automation, user provisioning, and self-service portal enablement
Work cross-functionally with teams such as Security and Engineering to align automation efforts and manage dependencies
Influence and guide teams as a Subject Matter Expert in IT Helpdesk automationMandatory Skills: ServiceNow ITOM Service Mapping .Experience:
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