Sales Operations Associate

Quanser

  • Markham, ON
  • Permanent
  • Full-time
  • 26 days ago
Date of posting: August 2025Job Title: Sales Operations AssociateLocation: Markham, Ontario (On-site)Type of job: Full-time, PermanentStart Date: ASAPQuanser has an immediate need for a Sales Operations Associate to join our team!OUR PROMISE TO YOUWe offer a fast-paced, dynamic, and creative environment where your opinions and ideas can make a difference. People who thrive here are all incredibly smart and self-starters who enjoy working in a positive, energetic and ever-changing environment. Quanser thrives on amazing internal and external relationships, so if you are looking for a company where you will enjoy hanging out with your colleagues, this opportunity is for you.We provide a corporate environment that emphasizes and supports individual growth, offering resources and development opportunities to ensure your long-term success; our leaders care deeply about your development goals. If all of this sounds like something you will enjoy, we look forward to hearing from you.POSITION OVERVIEWWe are seeking a Sales Operations Associate to help execute efficient sales processes that are critical to run the Sales Department. Located on-site at Quanser’s headquarters, this associate will report to the Sales Operations Manager and collaborate closely with the broader sales team to ensure data accuracy, enable efficient workflows, and provide actionable insights to help drive revenue growth.The ideal candidate is a proactive and detail-oriented professional who thrives in a dynamic, cross-functional environment. They bring a process-driven mindset and strong analytical skills to support and enhance the sales function by being a part of the sales demand generation machine. Their strong communication skills and customer-first approach enable them to support inbound inquiries, coordinate post-sales requests, and gather meaningful customer feedback. They are comfortable working in a technically complex sales environment and are adept at using CRM systems, MS Office, and data visualization tools to maintain operational efficiency and support a sales organization.This role is an excellent opportunity for an individual who is looking to build a career in a sales operations or sales enablement role, especially in a highly technical, education-focused environment. It is a well-suited role for someone who enjoys both analytical work and people-facing tasks—someone who finds satisfaction in building efficient systems, supporting a high-performing sales team, and driving meaningful customer interactions.RESPONSIBILITIESThe responsibilities for this role include, but are not limited to:
  • Support Sales team with operational processes (quoting, vendor registration, procurement processes, order processing etc.)
  • Respond to inbound inquiries, qualifying leads and routing them appropriately.
  • Execute CRM processes, ensuring data integrity and providing insights to sales team.
  • Execute methods to measure and analyze sales performance metrics, trends, and forecasts to support strategic decision-making.
  • Manage inventory of sales loaner and demo equipment including coordinating shipment, return logistics, quality checks, and maintaining inventory records.
  • Help improve internal sales workflows, playbooks, and documentation.
  • Collaborate with Territory Managers on outbound initiatives to generate demand
  • Collaborate with Business Intelligence and Efficiencies team to develop and manage sales reporting dashboards to support sales forecasting, pipeline management, and revenue tracking.
  • Work closely with our Technical Support team and Application Engineers to coordinate both pre-sales and post-sales requests
  • Gather Customer feedback on a regular basis to measure customer experience
  • Generate new software licenses and upgrades for clients, assisting with software orders, etc.
  • Work closely with Marketing to complete follow up activities for events (i.e. webinars, workshops, tradeshows etc.)
ESSENTIAL QUALIFICATIONSA post-secondary education from a recognized institution in Business Administration, Communications or equivalent; must be comfortable working in a highly technical sales environment
  • 1+ year of customer-facing experience fielding inquiries and lead management
  • Experience with MS Office Suite (Word, PowerPoint, Excel, and Outlook)
  • Prior experience using CRM systems (e.g., Salesforce, HubSpot) and reporting tools.
  • Excellent communication and interpersonal skills both written and verbal.
  • Strong problem-solving abilities with a process-oriented mindset.
  • Ability to work cross-functionally with multiple teams.
  • High attention to detail to manage many different regions with unique dynamics and needs
  • Strong organizational and time management skills with the ability to juggle multiple priorities and context switch
  • A genuine desire to help and support others within and outside of the organization
  • Agility to adapt quickly and adopt new processes while maintaining a pleasant disposition
  • Takes initiative to identify and address gaps in internal processes
  • Resilient to the ambiguous nature of developing new sales processes and change management
COMPENSATION AND BENEFITSQuanser has a team-oriented and technologically passionate culture, offering competitive salaries commensurate with experience level and a full group benefits package including Health, Dental and Vision coverage. Quanser is committed to a healthy work-life balance, offering flexible hours and a wellness program.ABOUT QUANSERFor over 35 years Quanser has been supplying the world’s universities with innovative technology to teach and research the most exciting and important fields in modern engineering — robotics, mechatronics, control, autonomous intelligent systems, and more.Our extremely high-value solutions can be found in thousands of research and teaching labs. These labs fundamentally transform the way universities prepare the engineering leaders of tomorrow and build their global reputations. Driverless cars, high-performance drones, and biomedical wonders are the kinds of applications our users are immersed in.Through continued commitment to brilliant innovation, and non-compromising relationships with our customers, we have built an unparalleled reputation for technology, academic, and thought leadership.BRING YOUR WHOLE SELF TO WORKQuanser Consulting Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive workforce that is representative of the communities we serve, as well as providing an accessible workplace. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.At Quanser we value the unique skills and experiences everyone brings to the company. We strive to provide a supportive and inclusive work environment, and we encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.If contacted for an employment opportunity, please advise Human Resources of your preferred pronouns, if you require accommodation, or if you have any other considerations that we might be able to accommodate to ensure you have a positive interview experience.

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