Front Office Supervisor

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa Manager.
• Plan, organize and monitor daily activities of the team.
• Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
• Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.
• Review and resolve dispute accounts and Housekeeping discrepancies.
• Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.
• Comply with and report information on department activities and expenses.
• Ensuring company policies and regulations are met.
• Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.
• Provide input to the department’s monthly expenditures.
• Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.
• Respond to customer service problems promptly and professionally.
• Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house. Coordinate preventative and corrective maintenance.
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Provide site inspections of hotel and banquet areas.
• Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

• Ability to solve problems by analyzing information and using logic to address work-related issues and problems.
• Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles.
• Knowledge of employment related laws and regulations, including Health and Safety.
• Knowledge of hotel operations.
• Knowledge of professional housekeeping techniques.
• Knowledge of property management systems.
• Knowledge of scheduling procedures.
• Attention to detail.
• Strong understanding of hotel operations and yield management.
• Ability to effectively communicate in writing as appropriate for the needs of the audience.
• Proven supervisory and team leadership skills, including managing performance through coaching, engaging and developing employees.
• Excellent verbal/written communication and interpersonal skills.
• Time management skills.
• Computer Skills, ability to learn and understand new systems and test and troubleshoot multiple systems required to perform the job.
• Ability to make decisions and the use of independent judgement.
• Ability to maintain composure, even in very difficult situations.
• Proficient oral and written communication skills in English.

• Post-secondary education or equivalent experience in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• Experience supervising a minimum of 2 hotel departments.
• 2 years’ experience in a supervisory capacity in a hotel or resort environment. combined with experience with scheduling, training and development as well as performance management;
• Excellent knowledge of Microsoft Office programs as well as relevant computer software: LMS, rGuest etc.
• Experience working in a unionized environment an asset.
• Demonstrate superior people management skills, customer service, conflict resolution and problem-solving skills.
• Possess excellent verbal and written communication ability with strong time management and organizational skill.
• Committed to results through flexible scheduling, consistent follow-up and leadership by example.

• Certificate in Hospitality Management
• Hotel and Resort Management
• Criminal history check is required
• Must provide a clean driver’s abstract
• Driving manual transition vehicle is required
• Smart Serve + WHMIS
• Play Smart 1 and Play Smart 2 Training
• Data Governance Advanced Training
• Anti-money Laundering Basic or Advanced Training
• Liquor Polices and Procedures Training
• OML H&S Certificate

Gateway Casinos