Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.Billyard Insurance Group is looking for a Broker Relationship Manager to join the team at BIG Head Office in Welland. The Broker Relationship Manager is responsible for actively managing relationships between our Branch Managing Partners as well as Market relationships.The Broker Relationship Manager will report to the Director of Business Development.What does the Broker Relationship Manager do?Actively manage relationships with both Managing Partners and Markets.Manage the onboarding of new Managing Partners and ensure they have the support they need to succeed.Act as the primary point of contact for branchesManage feedback and identify areas of improvement for Head Office support services.Provide excellent customer service to support operational efficiencyManage business inquiry and complaint resolutionImplement product, sales, system and technology training (as appropriate)Develop reporting & deliver quarterly scorecard meetingsOther projects as required to support the relationships between Head Office & Managing Partners.Does this sound like you?A strong team player with a positive attitude and ability to drive changeA strong ability to influence and effectively negotiate with stakeholdersStrong working knowledge of Insurance, preferably in the Broker spaceExcellent interpersonal and networking skillsCommitted to high standards of performance and accountabilityStrong organization and time management skillsProficient at managing multiple projects simultaneously and changing prioritiesAdvanced skills in MS Office (Excel, Word, PowerPoint, Teams, SharePoint)Qualifications & Education:RIBO Licensed3-5+ years Insurance experienceOther Provincial broker licenses are an asset3+ years leadership experience is an assetWhat We Offer:Opportunity to work for Canada’s fastest organically growing insurance brokeragePeople-focused company cultureComprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)3 weeks of vacation starting in year 1, 4 weeks in year 2Birthday day offHybrid work from home / in office environment.If you can see the BIG picture and the above description sounds like you, we encourage you to apply.Our Commitment to Diversity, Inclusion, and BelongingBillyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Our Commitment to AccessibilityBillyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 x10212.Please note that all applicants must be legally eligible to work in Canada